SugarSync incident

Services affected due to Cloudflare outage

Notice Resolved View vendor source →

SugarSync experienced a notice incident on November 18, 2025 affecting Search and Emails, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:46 PM UTC
Resolved
Nov 18, 2025, 09:32 PM UTC
Duration
6h 45m
Detected by Pingoru
Nov 18, 2025, 02:46 PM UTC

Affected components

SearchEmails

Update timeline

  1. investigating Nov 18, 2025, 02:46 PM UTC

    We are experiencing delays with our website and customer portal due to a global outage with Cloudflare. Our underlying services are working normally. If you cannot log in, please wait a few minutes and try again. We will provide further updates as they become available.

  2. identified Nov 18, 2025, 09:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2025, 09:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 09:32 PM UTC

    This incident has been resolved.