SugarSync Outage History

SugarSync had 5 outages in the last 2 years totaling 88h 13m of downtime — averaging 0.2 incidents per month.

There were 5 SugarSync outages since November 18, 2025 totaling 88h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sugarsync.com

Notice September 8, 2026

Login / Access Degradation

Detected by Pingoru: Sep 08, 2026, 03:05 PM UTC
Resolved: Sep 10, 2026, 09:49 PM UTC
Duration: 2d 6h

Affected: Web ApplicationDesktop ApplicationMobile Applications

Timeline · 7 updates

investigating Sep 08, 2026, 03:05 PM UTC

We are currently investigating reports of issues regarding inability to access the service. Users may experience slower response times, temporary failures when attempting to sign in (or reaching the website), and/or the apps being disconnected. Engineers are actively analyzing system metrics to isolate the issue and restore normal performance.
monitoring Sep 08, 2026, 03:38 PM UTC

Our engineers have put a fix into place and are monitoring the situation.
monitoring Sep 08, 2026, 09:43 PM UTC

Our engineers are still monitoring system performance to ensure everything is operating normally.
monitoring Sep 09, 2026, 03:20 PM UTC

Our engineers are seeing recovery for most users, but are continuing to work on full restoration for those still experiencing issues.
monitoring Sep 09, 2026, 09:44 PM UTC

Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion.
monitoring Sep 09, 2026, 09:51 PM UTC

We are continuing to monitor for any further issues.
resolved Sep 10, 2026, 09:49 PM UTC

Thank you for your patience. Performance has now stabilized across the system. Our engineers will continue to monitor.

Read the full incident report →

Notice August 26, 2026

Support limited due to network maintenance

Detected by Pingoru: Aug 26, 2026, 04:30 PM UTC
Resolved: Aug 26, 2026, 05:32 PM UTC
Duration: 1h 2m

Affected: Ticketing/EmailTelephone

Timeline · 3 updates

investigating Aug 26, 2026, 04:30 PM UTC

Our support team is currently experiencing limited access to internal tools due to network maintenance. SugarSync accounts and data are unaffected; customers can log in and use the service as normal. Our engineering team is actively working to restore full support capabilities. If you need assistance, please submit a ticket, and we will respond as soon as systems are fully restored.
monitoring Aug 26, 2026, 05:26 PM UTC

Our engineers have identified the source of the issue, are implementing the fix, and continuing to monitor. If you need assistance, please submit a ticket, and we will respond as soon as systems are fully restored.
resolved Aug 26, 2026, 05:32 PM UTC

This incident has been resolved. Support is fully operational.

Read the full incident report →

Critical April 15, 2026

Login and connectivity issues

Detected by Pingoru: Apr 15, 2026, 05:11 PM UTC
Resolved: Apr 16, 2026, 02:18 PM UTC
Duration: 21h 6m

Affected: Web ApplicationTwo-Factor Authentication (2FA)SugarSync.com Main Website

Timeline · 3 updates

investigating Apr 15, 2026, 05:11 PM UTC

Our engineers are currently working on resolving a system issue that is affecting connectivity and access to SugarSync. More information will be posted here as it becomes available.
monitoring Apr 15, 2026, 05:21 PM UTC

Our engineers have identified the cause of issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.
resolved Apr 16, 2026, 02:18 PM UTC

Our engineers have fully resolved the issue affecting connectivity and access to SugarSync.

Read the full incident report →

Minor April 8, 2026

Email Message Delays

Detected by Pingoru: Apr 08, 2026, 07:29 PM UTC
Resolved: Apr 09, 2026, 12:04 AM UTC
Duration: 4h 34m

Affected: Ticketing/Email

Timeline · 2 updates

identified Apr 08, 2026, 07:29 PM UTC

An ongoing Google-related issue with email messages has resulted in extended delays in response. You can check the status of the issue here - https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT
resolved Apr 09, 2026, 12:04 AM UTC

Google has indicated that the issue has been resolved.

Read the full incident report →

Notice November 18, 2025

Services affected due to Cloudflare outage

Detected by Pingoru: Nov 18, 2025, 02:46 PM UTC
Resolved: Nov 18, 2025, 09:32 PM UTC
Duration: 6h 45m

Affected: SearchEmails

Timeline · 4 updates

investigating Nov 18, 2025, 02:46 PM UTC

We are experiencing delays with our website and customer portal due to a global outage with Cloudflare. Our underlying services are working normally. If you cannot log in, please wait a few minutes and try again. We will provide further updates as they become available.
identified Nov 18, 2025, 09:08 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 18, 2025, 09:09 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 18, 2025, 09:32 PM UTC

This incident has been resolved.

Read the full incident report →