SugarCRM incident

Sugar Cloud US 03 is down

Major Resolved View vendor source →

SugarCRM experienced a major incident on December 1, 2025 affecting North America (Sugar Cloud US 03), lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 07:42 PM UTC
Resolved
Dec 01, 2025, 07:45 PM UTC
Duration
3m
Detected by Pingoru
Dec 01, 2025, 07:42 PM UTC

Affected components

North America (Sugar Cloud US 03)

Update timeline

  1. investigating Dec 01, 2025, 07:42 PM UTC

    Sugar Cloud US 03 went down.

  2. resolved Dec 01, 2025, 07:45 PM UTC

    Sugar Cloud US 03 recovered.