SugarCRM incident

Sugar Cloud DE 03 is down

Major Resolved View vendor source →

SugarCRM experienced a major incident on January 12, 2026 affecting Europe (Sugar Cloud DE 03), lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 10:13 AM UTC
Resolved
Jan 12, 2026, 10:52 AM UTC
Duration
38m
Detected by Pingoru
Jan 12, 2026, 10:13 AM UTC

Affected components

Europe (Sugar Cloud DE 03)

Update timeline

  1. investigating Jan 12, 2026, 10:13 AM UTC

    Sugar Cloud DE 03 went down.

  2. resolved Jan 12, 2026, 10:52 AM UTC

    Sugar Cloud DE 03 recovered.