SugarCRM incident

Sugar Cloud AU 02, Sugar Cl...

Major Resolved View vendor source →

SugarCRM experienced a major incident on January 15, 2026 affecting United Kingdom (Sugar Cloud UK 02) and APAC (Sugar Cloud AU 02) and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 06:13 PM UTC
Resolved
Jan 15, 2026, 06:29 PM UTC
Duration
16m
Detected by Pingoru
Jan 15, 2026, 06:13 PM UTC

Affected components

United Kingdom (Sugar Cloud UK 02)APAC (Sugar Cloud AU 02)APAC (Sugar Cloud SG 01)

Update timeline

  1. investigating Jan 15, 2026, 06:13 PM UTC

    Sugar Cloud SG 01 went down.

  2. resolved Jan 15, 2026, 06:29 PM UTC

    Sugar Cloud UK 02 recovered.