Stova incident

Website Builder module websites not accessible on AU server

Major Resolved View vendor source →

Stova experienced a major incident on November 3, 2021 affecting Web, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2021, 11:21 PM UTC
Resolved
Nov 04, 2021, 01:52 AM UTC
Duration
2h 30m
Detected by Pingoru
Nov 03, 2021, 11:21 PM UTC

Affected components

Web

Update timeline

  1. investigating Nov 03, 2021, 11:21 PM UTC

    We are currently investigating the issue of Website Builder module websites not accessible on AU server.

  2. monitoring Nov 04, 2021, 12:47 AM UTC

    A fix to the issue of website builder sites being not accessible has been implemented. Our team continues to monitor performance.

  3. resolved Nov 04, 2021, 01:52 AM UTC

    This incident has been resolved.