504 Gateway Time-out errors on North America platform

Update timeline

1. investigating May 15, 2026, 08:08 AM UTC

   Investigating – 504 Gateway Time-out on North America Server We are investigating reports of 504 Gateway Time-out errors on our North America platform. The issue is being treated with high priority and our engineering team is engaged. Further updates will follow shortly.

2. investigating May 15, 2026, 09:01 AM UTC

   We are continuing to investigate this issue.

3. investigating May 15, 2026, 09:01 AM UTC

   Our engineering team continues to investigate the 504 Gateway Time-out errors affecting the North America platform. Root cause analysis is in progress, and all available resources have been engaged on priority. We do not have an ETA at this time. The next update will be shared within 30 minutes, or sooner if there is meaningful progress. We sincerely apologise for the continued disruption and appreciate your patience.

4. identified May 15, 2026, 09:59 AM UTC

   The issue has been identified and a fix is being implemented.

5. identified May 15, 2026, 10:00 AM UTC

   Monitoring– Our engineering team has identified the root cause of the 504 Gateway Time-out incident on the North America platform and corrective action has been taken. Services are progressively recovering and access is being restored for impacted clients. We are closely monitoring platform performance to ensure full and sustained recovery. A further update will be shared once services are fully stable. We sincerely apologise for the disruption caused and thank you for your patience throughout the incident.

6. monitoring May 15, 2026, 10:50 AM UTC

   A fix has been implemented and we are monitoring the results.

7. monitoring May 15, 2026, 10:52 AM UTC

   We are continuing to monitor for any further issues.

8. resolved May 15, 2026, 11:21 AM UTC

   This incident has been resolved.