Stova incident

Email Delays on Australian server

Minor Resolved View vendor source →

Stova experienced a minor incident on November 26, 2021 affecting Email, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2021, 12:12 AM UTC
Resolved
Nov 26, 2021, 03:21 AM UTC
Duration
3h 8m
Detected by Pingoru
Nov 26, 2021, 12:12 AM UTC

Affected components

Email

Update timeline

  1. investigating Nov 26, 2021, 12:12 AM UTC

    We are currently investigating issue of registration and marketing emails send being delayed on AU server.

  2. monitoring Nov 26, 2021, 01:27 AM UTC

    Issue of registration and marketing emails being delayed is no longer present. We can see emails being processed without any delays. Our team continues to monitor performance.

  3. resolved Nov 26, 2021, 03:21 AM UTC

    This incident has been resolved. We have been monitoring the performance of platform after fix was implemented for few hours and can see emails sending without any issues.