Stova incident

Investigating reports of email delays in North America & EMEA

Stova experienced a minor incident on December 10, 2021 affecting Email, lasting 3d 5h. The incident has been resolved; the full update timeline is below.

Started: Dec 10, 2021, 04:39 PM UTC
Resolved: Dec 13, 2021, 09:57 PM UTC
Duration: 3d 5h
Detected by Pingoru: Dec 10, 2021, 04:39 PM UTC

Affected components

Update timeline

investigating Dec 10, 2021, 04:39 PM UTC

We have been investigating reports of a delay in sending outbound emails in North America and EMEA, this will affect Registration, Marketing, Networking & Abstracts. We will provide updates regularly.
investigating Dec 10, 2021, 06:01 PM UTC

We are continuing to investigate this issue.
identified Dec 10, 2021, 08:24 PM UTC

Email sending delays in North America has been resolved. Our team is still diligently working on email sending delays on the EMEA server and we will continue to provide updates regarding the progress.
identified Dec 10, 2021, 10:27 PM UTC

Our team continues to work on resolving the email sending delays that are impacting the EMEA server.
identified Dec 11, 2021, 01:29 AM UTC

Our team continues to work on resolving the email sending delays that are impacting the EMEA server.
monitoring Dec 11, 2021, 02:40 AM UTC

We are seeing improvements in email sending on the EMEA Server. Our team is continuing to monitor the email sending on this server.
monitoring Dec 11, 2021, 03:27 PM UTC

Emails are sending on all servers. Our team is continuing to monitor the email sending on the EMEA server.
monitoring Dec 13, 2021, 05:00 AM UTC

Our development team continues to monitor email sending on EMEA server. We can see emails being processed and send on all servers.
monitoring Dec 13, 2021, 05:33 PM UTC

Our team is continuing to monitor the email sending on the EMEA server.
resolved Dec 13, 2021, 09:57 PM UTC

This incident has been resolved.