Stova incident

Investigating issues with Exago in North America, APAC and EMEA

Minor Resolved View vendor source →

Stova experienced a minor incident on January 7, 2022 affecting Web, lasting 16d 11h. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2022, 01:14 PM UTC
Resolved
Jan 24, 2022, 12:48 AM UTC
Duration
16d 11h
Detected by Pingoru
Jan 07, 2022, 01:14 PM UTC

Affected components

Web

Update timeline

  1. investigating Jan 07, 2022, 01:14 PM UTC

    We’re currently investigating sync issues with Exago in North America, APAC and EMEA. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  2. investigating Jan 07, 2022, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 07, 2022, 08:45 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 08, 2022, 02:27 AM UTC

    We are continuing to investigate this issue.

  5. investigating Jan 08, 2022, 03:34 PM UTC

    Our team is continuing to investigate this issue in order to restore normal performance levels.

  6. investigating Jan 08, 2022, 11:00 PM UTC

    Our team is continuing to investigate this issue in order to restore normal performance levels.

  7. investigating Jan 09, 2022, 01:45 PM UTC

    Our team is continuing to investigate this issue in order to restore normal performance levels. We will provide more update as we have more details and apologize for any inconvenience.

  8. investigating Jan 09, 2022, 08:43 PM UTC

    We are continuing to investigate this issue.

  9. monitoring Jan 10, 2022, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  10. monitoring Jan 12, 2022, 07:39 PM UTC

    We are continuing to monitor for any further issues.

  11. monitoring Jan 14, 2022, 09:28 PM UTC

    We are continuing to monitor for any further issues.

  12. resolved Jan 24, 2022, 12:48 AM UTC

    This incident has been resolved.