Stova incident

Investigating reports of sporadic system errors in North America

Minor Resolved View vendor source →

Stova experienced a minor incident on May 24, 2022 affecting Web, lasting 22h 6m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2022, 05:43 PM UTC
Resolved
May 25, 2022, 03:50 PM UTC
Duration
22h 6m
Detected by Pingoru
May 24, 2022, 05:43 PM UTC

Affected components

Web

Update timeline

  1. investigating May 24, 2022, 05:43 PM UTC

    We’re currently investigating reports of system errors in North America. We apologize for any inconvenience and will post another update as soon as we learn more.

  2. investigating May 24, 2022, 06:43 PM UTC

    We are continuing to investigate this issue.

  3. identified May 24, 2022, 07:42 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 25, 2022, 01:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 25, 2022, 04:15 AM UTC

    A fix has been implemented and we can see normal performance of the platform. Development team continues to monitor platform performance.

  6. resolved May 25, 2022, 03:50 PM UTC

    This incident has been resolved.