Stova incident

Investigating reports of email delays in North America with email v1

Minor Resolved View vendor source →

Stova experienced a minor incident on October 27, 2022 affecting Email, lasting 21h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2022, 04:52 PM UTC
Resolved
Oct 28, 2022, 02:10 PM UTC
Duration
21h 18m
Detected by Pingoru
Oct 27, 2022, 04:52 PM UTC

Affected components

Email

Update timeline

  1. investigating Oct 27, 2022, 04:52 PM UTC

    We have been investigating reports of a delay in sending emails in North America using email v1. This will affect Registration, Marketing, Networking & Abstracts. We will provide updates regularly.

  2. investigating Oct 27, 2022, 06:54 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 27, 2022, 08:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 27, 2022, 11:52 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 28, 2022, 02:10 PM UTC

    A fix has been implemented. Due to the nature of this matter, there may be some emails that were not delivered as expected yesterday and would need to be resent again. We apologize for the inconvenience.