Stova incident

Investigating issue with our DataServices API

Minor Resolved View vendor source →

Stova experienced a minor incident on January 19, 2023 affecting Public API, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2023, 12:17 AM UTC
Resolved
Jan 19, 2023, 05:03 AM UTC
Duration
4h 45m
Detected by Pingoru
Jan 19, 2023, 12:17 AM UTC

Affected components

Public API

Update timeline

  1. investigating Jan 19, 2023, 12:17 AM UTC

    We are currently investigating issues with our DataServices API service interruption impacting all servers We apologize for any inconvenience and will post another update as soon as we have more details.

  2. investigating Jan 19, 2023, 01:26 AM UTC

    We are continuing to investigate the issue with our DataServices API.

  3. identified Jan 19, 2023, 02:45 AM UTC

    Development team has identified the root cause of the issue and is currently working on the fix.

  4. monitoring Jan 19, 2023, 04:14 AM UTC

    Development team implemented the fix for the issue and is currently monitoring it.

  5. resolved Jan 19, 2023, 05:03 AM UTC

    The incident of DataServices API request timing out intermittently was resolved.