Stova incident

Investigating reports of email delays in North America

Minor Resolved View vendor source →

Stova experienced a minor incident on April 19, 2023 affecting Email, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2023, 01:57 PM UTC
Resolved
Apr 19, 2023, 07:19 PM UTC
Duration
5h 22m
Detected by Pingoru
Apr 19, 2023, 01:57 PM UTC

Affected components

Email

Update timeline

  1. investigating Apr 19, 2023, 01:57 PM UTC

    We are currently investigating reports of a delay in sending emails in North America. This will affect Registration, Marketing, Networking & Abstracts. We will provide updates regularly.

  2. identified Apr 19, 2023, 03:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 19, 2023, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 19, 2023, 07:19 PM UTC

    This incident has been resolved. Due to the nature of this matter, there may be some emails that were not delivered as expected and would need to be resent again. We apologize for the inconvenience.