Stova incident

Stripe Connect payment gateway connectivity issues

Notice Resolved View vendor source →

Stova experienced a notice incident on March 20, 2024 affecting Web, lasting 13h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 11:22 PM UTC
Resolved
Mar 21, 2024, 12:37 PM UTC
Duration
13h 15m
Detected by Pingoru
Mar 20, 2024, 11:22 PM UTC

Affected components

Web

Update timeline

  1. investigating Mar 20, 2024, 11:22 PM UTC

    We are currently investigating the issue of Stripe Connect payment gateway not processing attendee payments.

  2. investigating Mar 21, 2024, 03:32 AM UTC

    We are continuing to investigate the issue of Stripe Connect payment gateway not processing attendee payments.

  3. identified Mar 21, 2024, 03:56 AM UTC

    The root cause of the Stripe Connect payment gateway not processing attendee payments issue was identified and we are currently working on implementing the fix.

  4. resolved Mar 21, 2024, 12:37 PM UTC

    This incident has been resolved.