StoryStream incident

Content not visible in Launchpad for some users

Resolved after 18 minutes, on March 28, 2017.

resolved Mar 28, 2017, 03:39 PM UTC

We identified an issue with one of our third-parties, which controls content publishing in the StoryStream, and were able to resolve the issue. As mentioned previously, all live StoryStream Apps are fully functioning and remained unaffected by the issue. We are continuing to work with the third-party to identify the root causes.

Started
Mar 28, 2017, 03:20 PM UTC
Resolved
Mar 28, 2017, 03:39 PM UTC
Duration
18m
Detected by Pingoru
Mar 28, 2017, 03:20 PM UTC

Update timeline

  1. investigating Mar 28, 2017, 03:20 PM UTC

    We're investigating an issue where content isn't displaying in the Launchpad for some StoryStream users. StoryStream Apps remain unaffected, and are fully functioning.

  2. resolved Mar 28, 2017, 03:39 PM UTC

    We identified an issue with one of our third-parties, which controls content publishing in the StoryStream, and were able to resolve the issue. As mentioned previously, all live StoryStream Apps are fully functioning and remained unaffected by the issue. We are continuing to work with the third-party to identify the root causes.

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