StoryStream Outage History

StoryStream is up right now

StoryStream had 3 outages in the last 2 years totaling 3h 31m of downtime, averaging 0.1 incidents per month.

There were 3 StoryStream outages since October 22, 2025 totaling 3h 31m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.storystream.ai

Major October 7, 2026

StoryStream Platform Downtime

Detected by Pingoru
Oct 07, 2026, 02:36 PM UTC
Resolved
Oct 07, 2026, 03:09 PM UTC
Duration
32m
Affected: Content Area 📂Experiences 🖥Experiential Displays 📺Analytics 📈Feeds 💬Rights Management 🔒API ⚙️Product Catalogue Integrations 🛒AURA Workflows 🤖
Timeline · 4 updates
  1. monitoring Oct 07, 2026, 02:36 PM UTC

    Earlier today, between 15:10 and 15:30 GMT+1, you may have noticed that the StoryStream platform was briefly unavailable. During this time, StoryStream experiences on customer websites were also affected and may not have loaded or displayed as expected. Our team identified the issue and has applied a fix, and service has now been restored for most customers. We're continuing to monitor closely to confirm everything is fully stable. If you're still seeing problems with the StoryStream platform or your StoryStream experiences, please contact our support team at [email protected] so we can look into it. We apologise for the disruption and thank you for your patience. Next update: Within 60 minutes

  2. monitoring Oct 07, 2026, 02:37 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 07, 2026, 03:05 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 07, 2026, 03:09 PM UTC

    The issue affecting the StoryStream platform and StoryStream experiences on customer websites has now been fully resolved. All services are operating as normal. Our team will continue to monitor the platform for the time being to make sure everything remains stable. If you notice anything unusual with the StoryStream platform or your StoryStream experiences, please contact our support team at [email protected] and we'll be happy to help. Thank you for your patience, and we apologise again for the disruption.

Read the full incident report →

Major August 13, 2026

Platform Downtime

Detected by Pingoru
Aug 13, 2026, 10:08 AM UTC
Resolved
Aug 13, 2026, 01:07 PM UTC
Duration
2h 58m
Affected: Content Area 📂Feeds 💬Rights Management 🔒Help Centre 💡AURA Workflows 🤖
Timeline · 3 updates
  1. investigating Aug 13, 2026, 10:08 AM UTC

    We are currently investigating the issue.

  2. monitoring Aug 13, 2026, 10:31 AM UTC

    The platform is back online. Some users may experience brief slowness while things fully stabilise — we're continuing to monitor closely and will update this page if anything changes. Thanks for your patience.

  3. resolved Aug 13, 2026, 01:07 PM UTC

    This incident has now been resolved.

Read the full incident report →