StoryStream Platform Downtime

Update timeline

1. monitoring Oct 07, 2026, 02:36 PM UTC

   Earlier today, between 15:10 and 15:30 GMT+1, you may have noticed that the StoryStream platform was briefly unavailable. During this time, StoryStream experiences on customer websites were also affected and may not have loaded or displayed as expected. Our team identified the issue and has applied a fix, and service has now been restored for most customers. We're continuing to monitor closely to confirm everything is fully stable. If you're still seeing problems with the StoryStream platform or your StoryStream experiences, please contact our support team at [email protected] so we can look into it. We apologise for the disruption and thank you for your patience. Next update: Within 60 minutes

2. monitoring Oct 07, 2026, 02:37 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Oct 07, 2026, 03:05 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Oct 07, 2026, 03:09 PM UTC

   The issue affecting the StoryStream platform and StoryStream experiences on customer websites has now been fully resolved. All services are operating as normal. Our team will continue to monitor the platform for the time being to make sure everything remains stable. If you notice anything unusual with the StoryStream platform or your StoryStream experiences, please contact our support team at [email protected] and we'll be happy to help. Thank you for your patience, and we apologise again for the disruption.