StoryStream incident

Issues logging in to StoryStream admin area and web outputs not loading

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Resolved after 38 minutes, affecting Content Area 📂 and Experiences 🖥 and 1 more, on April 14, 2020.

resolved Apr 14, 2020, 08:43 AM UTC

We have identified the cause of the issues, and they have been resolved. StoryStream admin/platform access and Storyboard outputs (both web and screen) now continue to work as expected. Apologies for any inconvenience.

Started
Apr 14, 2020, 08:04 AM UTC
Resolved
Apr 14, 2020, 08:43 AM UTC
Duration
38m
Detected by Pingoru
Apr 14, 2020, 08:04 AM UTC

Affected components

Content Area 📂Experiences 🖥Experiential Displays 📺

Update timeline

  1. investigating Apr 14, 2020, 08:04 AM UTC

    We are currently investigating the issue.

  2. resolved Apr 14, 2020, 08:43 AM UTC

    We have identified the cause of the issues, and they have been resolved. StoryStream admin/platform access and Storyboard outputs (both web and screen) now continue to work as expected. Apologies for any inconvenience.

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