Resolved after 1 hour 37 minutes, affecting Customer Portal, on November 11, 2026.
We're seeing slower-than-normal load times for some customers on the customer portal. We have identified the cause and expect performance to return to normal within the next 10 minutes.
Affected components
Customer Portal
Update timeline
- investigating Nov 11, 2026, 12:30 AM UTC
We're seeing slower-than-normal load times for some customers on the customer portal. We have identified the cause and expect performance to return to normal within the next 10 minutes.
- resolved Nov 11, 2026, 02:07 AM UTC
Customer portals are now loading normally. This issue has been resolved
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