Stay AI had 5 outages in the last 2 years totaling 9h 42m of downtime — averaging 0.2 incidents per month.
There were 5 Stay AI outages since July 11, 2025 totaling 9h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an outage that is impacting the customer portal that started at 10:56am EST. We are working to resolve this issue.
This incident has been resolved.
Stay AI is Undergoing Scheduled Maintenance. During a portion of this window, you may notice temporary interruptions or slower performance. The customer portal may also be briefly unavailable. Thank you for your continued partnership!
We’re currently experiencing an issue affecting product updates on subscriptions made through the merchant and customer portals. Our team is actively working to identify the cause and restore full functionality.
All functionality has been fully restored. The issue was related to a Cloudflare dependency, which has now been resolved.
We are aware of an issue where some customers are unable to log into their portals on the first attempt and need to refresh the page. Our team has identified the root cause and is actively working on a permanent fix.
This incident was caused by a recent optimization to the customer portal, which led to the portal loading before Shopify’s context was fully ready. The issue has been resolved.
We’re currently experiencing a temporary issue affecting the ability to download billing invoices and digital punch card reports. Our team is actively working to restore full functionality. All other services remain fully operational. We’ll provide updates here as soon as more information is available.
This incident is resolved and all invoice and reporting are able to be downloaded.