Resolved after 1 hour 30 minutes, affecting Customer Portal, on November 6, 2026.
At approximately 11:30 AM EST on Friday, November 6, a third-party update resulted in latency on the customer portal. The issue was fully resolved, and the portal resumed normal operation after 1:00 PM EST. Customer portal actions were not blocked, but some customers may have experienced slow load times. This issue has been resolved fully.
Affected components
Update timeline
- resolved Nov 06, 2026, 01:00 PM UTC
At approximately 11:30 AM EST on Friday, November 6, a third-party update resulted in latency on the customer portal. The issue was fully resolved, and the portal resumed normal operation after 1:00 PM EST. Customer portal actions were not blocked, but some customers may have experienced slow load times. This issue has been resolved fully.
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