Stax Outage History

Stax had 18 outages in the last 2 years totaling 206h 32m of downtime — averaging 0.7 incidents per month.

There were 18 Stax outages since July 21, 2025 totaling 206h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.stax.ai

Minor June 30, 2026

Elevated Inbox Sync Errors

Detected by Pingoru: Jun 30, 2026, 09:55 PM UTC
Resolved: Jun 30, 2026, 09:55 PM UTC
Duration: —

Affected: AutomationsAPI

Timeline · 2 updates

investigating Jun 29, 2026, 08:18 PM UTC

Status: Investigating We are actively investigating the incident. Affected components API (Partial outage) Automations (Degraded performance)
resolved Jun 30, 2026, 09:55 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components API (Operational) Automations (Operational)

Read the full incident report →

Minor May 8, 2026

Automated Task Reminder Sending Issues

Detected by Pingoru: May 08, 2026, 11:21 PM UTC
Resolved: May 08, 2026, 11:21 PM UTC
Duration: —

Affected: AutomationsAutomations

Timeline · 3 updates

identified Apr 09, 2026, 10:18 PM UTC

Status: Identified We have identified the issue, and are working to resolve it. Affected components Automations (Degraded performance)
monitoring May 07, 2026, 05:33 PM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components Automations (Operational)
resolved May 08, 2026, 11:21 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Automations (Operational)

Read the full incident report →

Minor May 5, 2026

Slower API Response Times

Detected by Pingoru: May 05, 2026, 08:03 PM UTC
Resolved: May 05, 2026, 08:03 PM UTC
Duration: —

Affected: API

Timeline · 3 updates

investigating May 04, 2026, 04:49 PM UTC

Status: Investigating We are actively investigating the incident. Affected components API (Degraded performance)
monitoring May 04, 2026, 09:18 PM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components API (Degraded performance)
resolved May 05, 2026, 08:03 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components API (Operational)

Read the full incident report →

Minor April 2, 2026

Payroll Service Connection Issues

Detected by Pingoru: Apr 02, 2026, 10:51 PM UTC
Resolved: Apr 02, 2026, 10:51 PM UTC
Duration: —

Affected: Payroll Sync

Timeline · 4 updates

investigating Mar 30, 2026, 10:18 PM UTC

Status: Investigating We are actively investigating the incident. Affected components Payroll Sync (Partial outage)
investigating Mar 30, 2026, 10:19 PM UTC

Status: Investigating We are actively investigating the incident. Affected components Payroll Sync (Full outage)
monitoring Mar 30, 2026, 11:22 PM UTC

Status: Monitoring The incident has been resolved. We are working on syncing payroll connections that were missed during the outage period, and will update this page once that is completed. Affected components Payroll Sync (Degraded performance)
resolved Apr 02, 2026, 10:51 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Payroll Sync (Operational)

Read the full incident report →

Minor April 2, 2026

CX Service Interruption

Detected by Pingoru: Apr 02, 2026, 06:12 PM UTC
Resolved: Apr 02, 2026, 06:12 PM UTC
Duration: —

Affected: AutomationsAPIAutomationsUser InterfacePayroll Sync

Timeline · 2 updates

investigating Apr 02, 2026, 06:03 PM UTC

Status: Investigating We are actively investigating the incident. Affected components User Interface (Partial outage) API (Partial outage) Automations (Partial outage) Payroll Sync (Partial outage)
resolved Apr 02, 2026, 06:12 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components Automations (Operational) Payroll Sync (Operational) User Interface (Operational) API (Operational)

Read the full incident report →

Minor March 30, 2026

Reminder Service Delay

Detected by Pingoru: Mar 30, 2026, 07:18 PM UTC
Resolved: Mar 30, 2026, 07:18 PM UTC
Duration: —

Affected: AutomationsAutomations

Timeline · 2 updates

investigating Mar 16, 2026, 04:06 PM UTC

Status: Investigating We are currently experiencing a delay with sending automated client reminders. We are actively investigating the incident. Affected components Automations (Degraded performance)
resolved Mar 30, 2026, 07:18 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Automations (Operational)

Read the full incident report →

Minor March 3, 2026

CX Service Degration

Detected by Pingoru: Mar 03, 2026, 06:06 PM UTC
Resolved: Mar 03, 2026, 06:06 PM UTC
Duration: —

Affected: APIAutomationsUser InterfacePayroll Sync

Timeline · 3 updates

investigating Mar 02, 2026, 10:14 PM UTC

Status: Investigating We are actively investigating the incident. Affected components Payroll Sync (Degraded performance) User Interface (Degraded performance) API (Degraded performance) Automations (Degraded performance)
monitoring Mar 02, 2026, 10:48 PM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components User Interface (Degraded performance) API (Degraded performance) Automations (Degraded performance) Payroll Sync (Degraded performance)
resolved Mar 03, 2026, 06:06 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components User Interface (Operational) API (Operational) Automations (Operational) Payroll Sync (Operational)

Read the full incident report →

Minor March 2, 2026

Delayed Payroll Processing

Detected by Pingoru: Mar 02, 2026, 10:48 PM UTC
Resolved: Mar 02, 2026, 10:48 PM UTC
Duration: —

Affected: Payroll Sync

Timeline · 2 updates

investigating Feb 25, 2026, 06:39 PM UTC

Status: Investigating We are aware of a delay in payroll processing and are working with our vendors to resolve. Affected components Payroll Sync (Degraded performance)
resolved Mar 02, 2026, 10:48 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Payroll Sync (Operational)

Read the full incident report →

Minor February 25, 2026

Document intake errors

Detected by Pingoru: Feb 25, 2026, 06:44 PM UTC
Resolved: Feb 25, 2026, 06:44 PM UTC
Duration: —

Affected: AutomationsDocument Ingestion

Timeline · 3 updates

investigating Jan 23, 2026, 04:26 AM UTC

Status: Investigating We are actively investigating the incident. Affected components Document Ingestion (Degraded performance) Automations (Degraded performance)
monitoring Jan 23, 2026, 04:05 PM UTC

Status: Monitoring We have implemented a resolution, and are actively monitoring it. Affected components Document Ingestion (Operational) Automations (Operational)
resolved Feb 25, 2026, 06:44 PM UTC

Status: Resolved The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions. Affected components Document Ingestion (Operational) Automations (Operational)

Read the full incident report →

Minor January 30, 2026

We are experiencing minor delays in payroll processing.

Detected by Pingoru: Jan 30, 2026, 04:34 AM UTC
Resolved: Jan 30, 2026, 04:34 AM UTC
Duration: —

Affected: Payroll Sync

Timeline · 3 updates

investigating Jan 29, 2026, 05:19 PM UTC

Status: Investigating The CX platform is currently experiencing minor delays in payroll syncing and processing. We are actively investigating the incident. Affected components Payroll Sync (Degraded performance)
identified Jan 29, 2026, 05:49 PM UTC

Status: Identified We have identified the issue, and are working to resolve it. Affected components Payroll Sync (Degraded performance)
resolved Jan 30, 2026, 04:34 AM UTC

Status: Resolved The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions. Affected components Payroll Sync (Operational)