Stax Payments incident

Payment Service Disruption

Resolved after 1 hour 9 minutes, affecting Scheduled Payments and Stax API, on October 13, 2025.

identified Oct 13, 2025, 08:03 PM UTC

We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

Started
Oct 13, 2025, 08:03 PM UTC
Resolved
Oct 13, 2025, 09:13 PM UTC
Duration
1h 9m
Detected by Pingoru
Oct 13, 2025, 08:03 PM UTC

Affected components

Scheduled PaymentsStax API

Update timeline

  1. identified Oct 13, 2025, 08:03 PM UTC

    We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

  2. resolved Oct 13, 2025, 09:13 PM UTC

    This incident has been resolved

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