Stax Payments incident

Payment Service Disruption

Minor Resolved View vendor source →

Stax Payments experienced a minor incident on November 3, 2025 affecting Scheduled Payments and Stax API, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 09:31 PM UTC
Resolved
Nov 03, 2025, 11:25 PM UTC
Duration
1h 54m
Detected by Pingoru
Nov 03, 2025, 09:31 PM UTC

Affected components

Scheduled PaymentsStax API

Update timeline

  1. investigating Nov 03, 2025, 09:31 PM UTC

    We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

  2. monitoring Nov 03, 2025, 10:00 PM UTC

    A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

  3. resolved Nov 03, 2025, 11:25 PM UTC

    This incident has been resolved.