Resolved after 21 hours 18 minutes, affecting Settlements, Fees, and Payouts, on February 21, 2024.
Our teams have confirmed that payouts were missed for a subset of merchants. Those payouts have been released and confirmed and will be available at the merchants’ banks for posting today. Teams also continue to work to confirm the root cause.
Affected components
Update timeline
- investigating Feb 21, 2024, 03:33 PM UTC
We are receiving reports that some merchants are experiencing deposit delays expected for Tuesday, February 20th. Our teams are actively working to determine the root cause and remediation so that we can provide updates on deposit timing for the impacted merchants.
- identified Feb 21, 2024, 05:59 PM UTC
Our teams have confirmed that payouts were missed for a subset of merchants. Those payouts have been released and confirmed and will be available at the merchants’ banks for posting today. Teams also continue to work to confirm the root cause.
- resolved Feb 22, 2024, 12:52 PM UTC
This incident has been resolved.
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