Stax Payments incident

Scheduled Payments

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Resolved after 2 hours 43 minutes, affecting Scheduled Payments, on April 19, 2024.

monitoring Apr 19, 2024, 10:06 PM UTC

A fix has been implemented. We are monitoring the results.

Started
Apr 19, 2024, 07:33 PM UTC
Resolved
Apr 19, 2024, 10:17 PM UTC
Duration
2h 43m
Detected by Pingoru
Apr 19, 2024, 07:33 PM UTC

Affected components

Scheduled Payments

Update timeline

  1. investigating Apr 19, 2024, 07:33 PM UTC

    We are aware that some scheduled payments are not showing up for certain users. Engineering teams are aware and investigating.

  2. identified Apr 19, 2024, 07:44 PM UTC

    Engineering has identified the issue and are working on a fix.

  3. monitoring Apr 19, 2024, 10:06 PM UTC

    A fix has been implemented. We are monitoring the results.

  4. resolved Apr 19, 2024, 10:17 PM UTC

    This incident has been resolved.

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