Stax Payments incident

Reporting Delay

Resolved after 1 hour 17 minutes, affecting Analytics and Reporting, on August 2, 2024.

monitoring Aug 02, 2024, 02:55 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 02, 2024, 02:12 PM UTC
Resolved
Aug 02, 2024, 03:29 PM UTC
Duration
1h 17m
Detected by Pingoru
Aug 02, 2024, 02:12 PM UTC

Affected components

Analytics and Reporting

Update timeline

  1. investigating Aug 02, 2024, 02:12 PM UTC

    Teams are currently investigating a reporting delay within the Stax Pay and Stax Connect platforms. We will continue to provide updates.

  2. identified Aug 02, 2024, 02:44 PM UTC

    Teams have identified the cause and are working toward a resolution.

  3. monitoring Aug 02, 2024, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 02, 2024, 03:29 PM UTC

    This incident has been resolved.

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