Stax Payments incident

Service Disruption

Resolved after 7 hours 37 minutes, affecting Web Applications, on September 11, 2025.

monitoring Sep 11, 2025, 04:18 PM UTC

A fix has been implemented, and we are monitoring the results.

Started
Sep 11, 2025, 12:47 PM UTC
Resolved
Sep 11, 2025, 08:24 PM UTC
Duration
7h 37m
Detected by Pingoru
Sep 11, 2025, 12:47 PM UTC

Affected components

Web Applications

Update timeline

  1. investigating Sep 11, 2025, 12:47 PM UTC

    We are currently investigating a service disruption with our Stax Pay Platform. Teams are working to identify the root cause and implement a solution.

  2. identified Sep 11, 2025, 01:45 PM UTC

    We have identified the issue and are currently working on a resolution. We will continue to provide updates.

  3. monitoring Sep 11, 2025, 04:18 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Sep 11, 2025, 08:24 PM UTC

    This incident has been resolved.

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