Stardekk incident

Bookingplanner not available for some users

Resolved after 5 hours, affecting Reservation Manager, on July 26, 2022.

resolved Jul 26, 2022, 10:35 AM UTC

Bookingplanner is available again for all users. We are investigating other reports about missing information. Please check the other status update.

Started
Jul 26, 2022, 05:34 AM UTC
Resolved
Jul 26, 2022, 10:35 AM UTC
Duration
5h
Detected by Pingoru
Jul 26, 2022, 05:34 AM UTC

Affected components

Reservation Manager

Update timeline

  1. investigating Jul 26, 2022, 05:34 AM UTC

    We are investigating reports that Bookingplanner is not available for some users. We are working as quick as possible to rectify this.

  2. identified Jul 26, 2022, 06:00 AM UTC

    We are still working as quickly as possible to restore all services. Thank you for your patience.

  3. identified Jul 26, 2022, 07:52 AM UTC

    Our users have access to Bookingplanner again. We are getting reports that some changes are missing since yesterday. Our team is investigating further and we will keep you posted.

  4. resolved Jul 26, 2022, 10:35 AM UTC

    Bookingplanner is available again for all users. We are investigating other reports about missing information. Please check the other status update.

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