Stardekk incident

General outage of our Stardekk Products

Resolved after 2 hours 13 minutes, affecting Reservation Manager and Booking Engine and 1 more, on March 3, 2023.

monitoring Mar 03, 2023, 02:29 PM UTC

Our datacenter informed us they could restore the applications. You should be able to access our products again. We will continue to monitor the situation.

Started
Mar 03, 2023, 01:53 PM UTC
Resolved
Mar 03, 2023, 04:06 PM UTC
Duration
2h 13m
Detected by Pingoru
Mar 03, 2023, 01:53 PM UTC

Affected components

Reservation ManagerBooking EngineChannel Manager

Update timeline

  1. investigating Mar 03, 2023, 01:53 PM UTC

    We are investigating reports that some services are not accessible for some users. We are working as quick as possible to rectify this.

  2. identified Mar 03, 2023, 02:02 PM UTC

    As this is caused by a datacenter issue, we are in contact with our datacenter to solve this as quickly as possible. Thank you for your patience.

  3. monitoring Mar 03, 2023, 02:29 PM UTC

    Our datacenter informed us they could restore the applications. You should be able to access our products again. We will continue to monitor the situation.

  4. resolved Mar 03, 2023, 04:06 PM UTC

    All systems are running as normal. The team will continue to monitor.

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