Stardekk incident
Issue with viewing credit cards and importing reservations in PMS
Resolved after 2 hours 27 minutes, affecting Reservation Manager and Channel Manager, on April 21, 2023.
Services are returning to normal and you should be able to check credit cards again. It's also possible to import new reservations in your PMS. We will continue to monitor the situation.
Affected components
Update timeline
- investigating Apr 21, 2023, 08:14 AM UTC
We have received some reports from customers who cannot view credit cards in Cubilis & Bookingplanner + cannot import reservations into their PMS system. We are reviewing both issues with urgency and will provide you with an update upon any change.
- monitoring Apr 21, 2023, 08:38 AM UTC
Services are returning to normal and you should be able to check credit cards again. It's also possible to import new reservations in your PMS. We will continue to monitor the situation.
- resolved Apr 21, 2023, 10:42 AM UTC
This issue has been resolved.
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