Stardekk incident
Issues with online payments through a payment provider
Resolved after 1 hour 24 minutes, affecting Reservation Manager and Booking Engine, on May 26, 2023.
The payment service is working again. It's again possible to receive payments through our Cubilis Booking Engine & to send payment requests from Bookingplanner. The team will continue to monitor.
Affected components
Update timeline
- investigating May 26, 2023, 03:14 PM UTC
We are currently investigating reports where it is not possible to make online payments on the Cubilis Booking Engine or pay via a payment request from Bookingplanner. We are working as quick as possible to rectify this.
- identified May 26, 2023, 04:13 PM UTC
We are still working as quickly as possible to restore all payment services. Thank you for your patience.
- resolved May 26, 2023, 04:38 PM UTC
The payment service is working again. It's again possible to receive payments through our Cubilis Booking Engine & to send payment requests from Bookingplanner. The team will continue to monitor.
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