Stardekk incident

Temporary issues with payment transactions

Resolved after 1 hour 19 minutes, affecting Reservation Manager and Booking Engine, on January 23, 2024.

monitoring Jan 23, 2024, 01:21 PM UTC

We are continuing to monitor for any further issues.

Started
Jan 23, 2024, 12:59 PM UTC
Resolved
Jan 23, 2024, 02:19 PM UTC
Duration
1h 19m
Detected by Pingoru
Jan 23, 2024, 12:59 PM UTC

Affected components

Reservation ManagerBooking Engine

Update timeline

  1. identified Jan 23, 2024, 12:59 PM UTC

    We're currently experiencing some issues with payment transactions in Cubilis and Bookingplanner. Our team is actively working with them to resolve this as quickly as possible. We apologise for any inconvenience this may cause and will keep you updated on this channel.

  2. monitoring Jan 23, 2024, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 23, 2024, 01:21 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 23, 2024, 02:19 PM UTC

    All systems are running as normal. The team will continue to monitor.

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