Resolved after 8 hours, on May 14, 2026.
Dear customer, We experienced a temporary outage of Channel Manager (Distribution), unintentional datacentre update caused backend interruptions. Start Time: 2:00 CET - End Time: 10:00 CET 14/05/2026 Reservations made during this period may not have been imported into the Channel Manager or forwarded to your PMS. Although we are doing our utmost to recover as many reservations as possible, some data may no longer be retrievable. We recommend checking all new reservations, modifications, and cancellations created during this period to ensure they are correctly reflected in your Channel Manager or PMS. It may be necessary to manually enter any missing information. In the case of a PMS integration please perform a full push from your PMS to the Channel Manager to ensure that all availability, rates, and reservations are fully synchronized again. We truly apologize for the disruption this may have caused to your operations. If you have any questions, you can contact us at [email protected] or via the chat function at the bottom right of the product.
Update timeline
- resolved May 14, 2026, 09:24 AM UTC
Dear customer, We experienced a temporary outage of Channel Manager (Distribution), unintentional datacentre update caused backend interruptions. Start Time: 2:00 CET - End Time: 10:00 CET 14/05/2026 Reservations made during this period may not have been imported into the Channel Manager or forwarded to your PMS. Although we are doing our utmost to recover as many reservations as possible, some data may no longer be retrievable. We recommend checking all new reservations, modifications, and cancellations created during this period to ensure they are correctly reflected in your Channel Manager or PMS. It may be necessary to manually enter any missing information. In the case of a PMS integration please perform a full push from your PMS to the Channel Manager to ensure that all availability, rates, and reservations are fully synchronized again. We truly apologize for the disruption this may have caused to your operations. If you have any questions, you can contact us at [email protected] or via the chat function at the bottom right of the product.
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