Staffbase incident
[App/Intranet] [German System / US System] - Surveys missing from app/intranet platforms
Staffbase experienced a minor incident on July 2, 2025 affecting Common Features, lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2025, 04:26 PM UTC
Affected feature: Surveys Customers may be experiencing issues viewing surveys within their studio. An error may pop up when attempting to view a survey. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- identified Jul 02, 2025, 05:07 PM UTC
We have identified the root cause and will now take steps to fix the issue with surveys not appearing in the Studio.
- monitoring Jul 02, 2025, 06:13 PM UTC
We have resolved the issue and surveys are working as intended again. We will continue to monitor the systems until we are sure the issue is fully resolved.
- resolved Jul 02, 2025, 07:59 PM UTC
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems.
- postmortem Aug 11, 2025, 03:22 PM UTC
# Summary **Problem:** Surveys have disappeared from all customer apps and intranets on all production environments and stage environment. **Impact:** All customers using surveys plugin are affected. **Causes:** The initialization of the plugin logic changed. The patch logic was not adopted accordingly. **Steps to resolve:** A manual fix was successfully applied on prod-de1 and prod-us1. Afterwards a permanent solution was implemented on stage first and later on rolled out to all production environments. The manual fix would have been overwritten by every new deployment.