Staffbase incident

[App/Intranet] [German System] - Delayed search updates

Minor Resolved View vendor source →

Staffbase experienced a minor incident on July 23, 2025 affecting Common Features, lasting 4h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 05:44 PM UTC
Resolved
Jul 23, 2025, 10:38 PM UTC
Duration
4h 53m
Detected by Pingoru
Jul 23, 2025, 05:44 PM UTC

Affected components

Common Features

Update timeline

  1. investigating Jul 23, 2025, 05:44 PM UTC

    Affected feature: [User Search] Some users may be experiencing a delay in search results on our German System. Incremental updates are not working properly, which might lead to outdated information in the search results. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

  2. identified Jul 23, 2025, 05:58 PM UTC

    We have identified the root cause and will now take steps to fix the issue.

  3. resolved Jul 23, 2025, 10:38 PM UTC

    Affected feature: [User Search] The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

  4. postmortem Jul 29, 2025, 07:37 PM UTC

    **Summary** On July 23, 2025, between 7:30 PM CET and 11:30 PM CET, some users may have experienced an issue where search results did not reflect the most recent user data. The issue was identified quickly and resolved within a few hours. **What Happened** Following a recent system update, one of the background services responsible for keeping user data up to date failed to start correctly. As a result, recent changes were not reflected in the search results. **Impact** Users may have seen outdated information during searches. **Future Improvements** We are enhancing our monitoring and deployment processes to detect similar issues earlier. Additional safeguards will be introduced to ensure all background services start and operate correctly after future updates.