[App/Intranet] [German System] - [Form submissions with attachments are not forwarded via email]

Update timeline

1. investigating Jul 24, 2025, 06:16 AM UTC

   Affected feature: Forms Some customers may be experiencing that form submissions with attachments won't be forwarded to email addresses. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

2. resolved Jul 24, 2025, 07:28 AM UTC

   The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

3. postmortem Sep 12, 2025, 08:15 PM UTC

   **Summary** Between July 23rd 12:39 PM CEST and July 24th at 09:01 AM CEST, some users saw an error message when submitting a form that included an optional media upload field. **What happened** We recently updated the way our system processes form submissions. As part of this change, the logic for sending emails and generating the form content was restructured. During this update, an error was introduced that affected certain scenarios. **Impact** The issue only occurred when a form included an optional media attachment field that was left empty. In these cases, the form could not be submitted successfully, and users saw an error message. Forms without media fields, or where the media field was filled in, were not affected. **Future improvements** To prevent this from happening again, we are adding additional automated tests that will check for common field behaviors, including optional fields. This will help us identify and resolve such issues faster.