Staffbase incident

[App/Intranet] [German System / US System] - Order of News Channels can't be changed

Minor Resolved View vendor source →

Staffbase experienced a minor incident on July 24, 2025 affecting Common Features, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 08:42 AM UTC
Resolved
Jul 24, 2025, 12:50 PM UTC
Duration
4h 7m
Detected by Pingoru
Jul 24, 2025, 08:42 AM UTC

Affected components

Common Features

Update timeline

  1. investigating Jul 24, 2025, 08:42 AM UTC

    Affected feature: News Our teams are currently investigating issues with the order of news channels. News Channels can't be edited anymore. Previous custom orders have been reset. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. In case you have any questions about this topic, please let us know at [email protected].

  2. identified Jul 24, 2025, 10:13 AM UTC

    We have found the root cause and are preparing to roll out a fix.

  3. resolved Jul 24, 2025, 12:50 PM UTC

    The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

  4. postmortem Aug 04, 2025, 02:44 PM UTC

    Now that our investigation of the incident is complete, we would like to share more detailed information on what happened. **The summary from July, 24th** Between 10.20am and 1:00pm CET users experienced the order of news channels couldn't be edited anymore. Previous custom orders were undone. The team fixed the issue by updating the sorting order functionality to work accordingly. **What happened** A recent change in the code caused the issue that sorting was not taken into account accordingly. **Impact** The order of channels was not displayed in the regular sorting order. Searching for the channel names was still working. Users with editing permissions were still able to view channels and set up new news posts. Channel orders have been restored back to normal after the issue had been solved. **Future Improvements** We know how important it is for you that the platform is accessible at all times. Ensuring reliable performance is, therefore, our highest priority. We will focus on improving our internal review processes and do our best to avoid such incidents in the future. ‌ Please contact us at [[email protected]](mailto:[email protected]) if you have any further questions regarding this topic or if any feature is still impacted against expectations.