Squarespace incident

Error when accessing Acuity from Squarespace dashboard

Critical Resolved View vendor source →

Squarespace experienced a critical incident on July 28, 2025 affecting Acuity Scheduling, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 03:06 PM UTC
Resolved
Jul 28, 2025, 04:11 PM UTC
Duration
1h 4m
Detected by Pingoru
Jul 28, 2025, 03:06 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating Jul 28, 2025, 03:06 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 28, 2025, 03:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 28, 2025, 03:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 28, 2025, 03:33 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jul 28, 2025, 04:09 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 28, 2025, 04:11 PM UTC

    This incident has been resolved.