Squarespace incident

Acuity Scheduling / Undelivered SMS reminders

Major Resolved View vendor source →

Squarespace experienced a major incident on September 9, 2025 affecting Acuity Scheduling, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 06:19 PM UTC
Resolved
Sep 09, 2025, 07:26 PM UTC
Duration
1h 6m
Detected by Pingoru
Sep 09, 2025, 06:19 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating Sep 09, 2025, 06:19 PM UTC

    SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.

  2. identified Sep 09, 2025, 06:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 09, 2025, 09:13 PM UTC

    This incident has been resolved.