Squarespace incident

Acuity Scheduling / Acuity doesn't load for some users

Minor Resolved View vendor source →

Squarespace experienced a minor incident on September 24, 2025, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 11:12 AM UTC
Resolved
Sep 24, 2025, 01:36 PM UTC
Duration
2h 24m
Detected by Pingoru
Sep 24, 2025, 11:12 AM UTC

Update timeline

  1. investigating Sep 24, 2025, 11:12 AM UTC

    We are currently investigating the issue.

  2. investigating Sep 24, 2025, 11:37 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Sep 24, 2025, 01:34 PM UTC

    The issue appears isolated to a small set of users located in geographic regions affected by network outages.

  4. resolved Sep 24, 2025, 01:36 PM UTC

    The issue appears isolated to a small set of users located in geographic regions affected by network outages.