Square Outage History

Started Nov 04, 2026, 07:27 PM UTC· resolved Nov 04, 2026, 10:32 PM UTC

1. investigating Nov 04, 2026, 07:27 PM UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

2. monitoring Nov 04, 2026, 07:31 PM UTC

   We have released a fix for Payment Acceptance and Orders and are beginning to see some impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your understanding as we worked through this issue.

3. resolved Nov 04, 2026, 08:52 PM UTC

   The disruption affecting payment processing and order delays is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

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Started Oct 27, 2026, 11:43 PM UTC· resolved Oct 28, 2026, 12:27 AM UTC

1. investigating Oct 27, 2026, 11:43 PM UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

2. investigating Oct 27, 2026, 11:45 PM UTC

   We are currently experiencing a disruption that is impacting some Square services. Sellers will experience a disruption with delays in orders syncing across devices, including orders reaching kitchen displays. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

3. monitoring Oct 28, 2026, 12:04 AM UTC

   We have released a fix for Point of Sale and Kitchen Display System and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your understanding as we worked through this issue.

4. resolved Oct 28, 2026, 12:27 AM UTC

   The issue causing delays in orders syncing across devices, including orders reaching kitchen displays, is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

5. resolved Oct 28, 2026, 12:28 AM UTC

   The issue causing delays in orders syncing across devices, including orders reaching kitchen displays, is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Read the full incident report →

Started Oct 18, 2026, 04:37 AM UTC· resolved Oct 18, 2026, 07:36 AM UTC

1. investigating Oct 18, 2026, 04:37 AM UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

2. resolved Oct 18, 2026, 07:36 AM UTC

   We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

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Started Oct 07, 2026, 06:38 PM UTC· resolved Oct 08, 2026, 12:10 AM UTC

1. identified Oct 07, 2026, 06:38 PM UTC

   We are continuing to work on a fix for Square Credit Card. Sellers will experience a disruption with adding their Square Credit Card to a digital wallet. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

2. resolved Oct 08, 2026, 12:10 AM UTC

   The issue preventing some sellers from adding their Square Credit Card to digital wallets such as Apple Pay is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

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Started Sep 27, 2026, 01:30 AM UTC· resolved Sep 27, 2026, 05:55 AM UTC

1. monitoring Sep 27, 2026, 04:08 AM UTC

   We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.

2. resolved Sep 27, 2026, 05:55 AM UTC

   Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

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Started Sep 24, 2026, 09:16 PM UTC· resolved Sep 24, 2026, 09:28 PM UTC

1. investigating Sep 24, 2026, 09:16 PM UTC

   We are experiencing a disruption with some payment processing at point of sale. Your ability to accept payments is our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

2. resolved Sep 24, 2026, 09:28 PM UTC

   JCN card processing has been restored to full functionality. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

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Started Sep 24, 2026, 09:07 PM UTC· resolved Sep 25, 2026, 02:46 AM UTC

1. investigating Sep 24, 2026, 09:07 PM UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Read the full incident report →

Started Sep 21, 2026, 07:40 PM UTC· resolved Sep 24, 2026, 12:25 AM UTC

1. identified Sep 21, 2026, 07:40 PM UTC

   We are continuing to work on a fix for Square Point of Sale. Some Sellers will experience a disruption with saving open orders on iOS. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

2. monitoring Sep 23, 2026, 09:18 PM UTC

   We have released a fix for Square Point of Sale and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your understanding as we worked through this issue.

3. resolved Sep 24, 2026, 12:25 AM UTC

   The issue affecting order creation on Square Point of Sale has been resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

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Started Sep 18, 2026, 07:07 PM UTC· resolved Sep 18, 2026, 11:01 PM UTC

1. investigating Sep 18, 2026, 07:07 PM UTC

   We are currently experiencing a disruption with Square Online. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

2. investigating Sep 18, 2026, 07:17 PM UTC

   We are currently experiencing a disruption with some Square Online sites loading slowly. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

3. resolved Sep 18, 2026, 11:01 PM UTC

   The issue affecting Square Online loading times is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

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Started Sep 18, 2026, 12:26 AM UTC· resolved Sep 18, 2026, 03:33 PM UTC

1. identified Sep 18, 2026, 12:26 AM UTC

   We are currently experiencing a disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank. We recommend retrying failed Instant Transfers. Your business operations are our top priority and our team is working with our banking partners to resolve this issue. We appreciate your patience during this disruption.

2. resolved Sep 18, 2026, 03:33 PM UTC

   The disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Read the full incident report →

Started Sep 16, 2026, 06:58 PM UTC· resolved Sep 16, 2026, 07:32 PM UTC

1. investigating Sep 16, 2026, 06:58 PM UTC

   We are experiencing a disruption with Kitchen Display System (KDS). Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

2. monitoring Sep 16, 2026, 07:26 PM UTC

   We have released a fix for Kitchen Display System (KDS) and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your understanding as we worked through this issue.

3. resolved Sep 16, 2026, 07:32 PM UTC

   The issue affecting Kitchen Display System (KDS) is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Read the full incident report →

Started Sep 14, 2026, 04:52 PM UTC· resolved Sep 14, 2026, 05:53 PM UTC

1. investigating Sep 14, 2026, 04:52 PM UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

2. investigating Sep 14, 2026, 04:58 PM UTC

   We are experiencing a disruption with some account creation. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue.

3. investigating Sep 14, 2026, 05:03 PM UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

4. resolved Sep 14, 2026, 05:53 PM UTC

   The disruption affecting some sellers' account creation is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Read the full incident report →

Started Sep 10, 2026, 09:14 PM UTC· resolved Sep 10, 2026, 09:30 PM UTC

1. investigating Sep 10, 2026, 09:14 PM UTC

   We are continuing to work on a fix for payment processing. Sellers will experience a disruption with some debit-card transactions that may fail or be unavailable due to an issue with a third-party payment-processing partner. Sellers can use another available payment method as an alternative for now. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

2. resolved Sep 10, 2026, 09:30 PM UTC

   The issue affecting some debit-card transactions is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Read the full incident report →

Started Aug 24, 2026, 03:15 AM UTC· resolved Aug 24, 2026, 03:32 AM UTC

1. investigating Aug 24, 2026, 03:15 AM UTC

   We are currently experiencing intermittent disruptions with some eftpos payment processing at point of sale. As a workaround, we recommend customers use a non-eftpos card such as a Visa, Mastercard or Amex. Your ability to accept payments is our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

2. monitoring Aug 24, 2026, 03:24 AM UTC

   We're beginning to see eftpos payments return to full functionality. We'll continue to monitor the situation for a short while. Thank you for your patience as our team works to resolve this issue.

3. resolved Aug 24, 2026, 03:32 AM UTC

   The disruption affecting eftpos payment processing for some transactions at point of sale is now resolved. We appreciate your patience throughout this resolution process.

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Started Aug 18, 2026, 05:49 PM UTC· resolved Aug 18, 2026, 07:52 PM UTC

1. investigating Aug 18, 2026, 05:49 PM UTC

   We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

2. resolved Aug 18, 2026, 07:52 PM UTC

   The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Read the full incident report →

Started Aug 15, 2026, 04:35 AM UTC· resolved Aug 15, 2026, 06:06 AM UTC

1. investigating Aug 15, 2026, 04:56 AM UTC

   We are currently experiencing intermittent disruptions with Mastercard payment processing at point of sale. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.

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Started Aug 15, 2026, 04:35 AM UTC· resolved Aug 15, 2026, 05:51 AM UTC

1. investigating Aug 15, 2026, 04:35 AM UTC

   We are currently experiencing intermittent disruptions with Mastercard payment processing at point of sale. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.

2. investigating Aug 15, 2026, 04:49 AM UTC

   We are currently experiencing intermittent disruptions with Mastercard payment processing at point of sale. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.

3. resolved Aug 15, 2026, 05:46 AM UTC

   We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

4. resolved Aug 15, 2026, 05:51 AM UTC

   The previous issue with Mastercard payment processing at point of sale is now resolved. We appreciate your patience throughout this resolution process.

Read the full incident report →

Started Aug 04, 2026, 08:54 PM UTC· resolved Aug 11, 2026, 01:51 AM UTC

1. investigating Aug 04, 2026, 08:54 PM UTC

   We are experiencing a disruption with Point of Sale and Payment Acceptance. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.

2. monitoring Aug 10, 2026, 09:28 PM UTC

   We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.

3. resolved Aug 11, 2026, 01:51 AM UTC

   The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via https://app.squareup.com/help/en/contact .

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Started Jul 24, 2026, 08:57 PM UTC· resolved Jul 24, 2026, 10:04 PM UTC

1. investigating Jul 24, 2026, 08:57 PM UTC

   We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue.

2. resolved Jul 24, 2026, 10:04 PM UTC

   The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

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Started Jul 22, 2026, 04:57 PM UTC· resolved Jul 24, 2026, 01:36 AM UTC

1. investigating Jul 22, 2026, 04:57 PM UTC

   We are experiencing an issue with some payments. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue.

2. resolved Jul 24, 2026, 01:36 AM UTC

   We've resolved the previous issue where some sellers in Australia and the United Kingdom experienced declined transactions when buyers attempted to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). Thank you for your patience as we worked to resolve this issue.

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Started Jul 15, 2026, 11:43 PM UTC· resolved Jul 16, 2026, 02:55 AM UTC

1. investigating Jul 15, 2026, 11:43 PM UTC

   Square's payment processing partner is experiencing a disruption with payment processing. As a result, sellers may see some Visa and Mastercard transactions declined at point of sale. Your ability to accept payments is our top priority and our Engineering team is working with our payments partner to resolve this issue. We appreciate your patience.

2. identified Jul 16, 2026, 01:06 AM UTC

   We're continuing to work with our payment processing partner to resolve a disruption with payment processing. Sellers may see some Visa, Mastercard and debit card transactions declined at point of sale. If possible, we recommend customers use a different payment method such as JBC, American Express and e-money. Your ability to accept payments is our top priority and our Engineering team is working with our payments partner to resolve this issue. We appreciate your patience.

3. resolved Jul 16, 2026, 02:55 AM UTC

   Payment acceptance has been restored to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work with our payment parters to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

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Started Jul 07, 2026, 01:30 AM UTC· resolved Jul 14, 2026, 02:43 AM UTC

1. identified Jul 07, 2026, 01:30 AM UTC

   We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support. Create Square account: https://squareup.com/jp/ja/townsquare/create-account Compare Square Hardware: https://squareup.com/jp/ja/hardware/compare Onboarding FAQ Square: https://squareup.com/help/jp/ja/article/5682-account-on-boarding-assessment-faqs

2. resolved Jul 14, 2026, 02:43 AM UTC

   Thank you for your patience and understanding while we experienced higher than normal call volumes.

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Started Jun 28, 2026, 11:46 PM UTC· resolved Jun 29, 2026, 01:22 AM UTC

1. identified Jun 28, 2026, 11:46 PM UTC

   We are aware of an ongoing DoorDash outage impacting the DoorDash integration for Square sellers. New DoorDash orders and menu syncing are temporarily unavailable. This disruption originates from DoorDash's systems and does not affect your Square POS or other ordering channels. For additional information and updates, please visit DoorDash's status page at doordashstatus.com: http://doordashstatus.com. Our Engineering team is monitoring the situation and will automatically restore full functionality once DoorDash's systems recover. We appreciate your patience during this disruption.

2. monitoring Jun 29, 2026, 12:31 AM UTC

   DoorDash has implemented a fix for their previous disruption and is monitoring the results. We are beginning to see the integration return to full functionality for Square sellers. Thank you for your understanding as DoorDash worked through this issue.

3. resolved Jun 29, 2026, 01:22 AM UTC

   The DoorDash disruption impacting the DoorDash integration for Square has been resolved. We appreciate your patience throughout this resolution process.

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Started Jun 22, 2026, 02:47 PM UTC· resolved Jun 22, 2026, 03:16 PM UTC

1. investigating Jun 22, 2026, 02:47 PM UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

2. investigating Jun 22, 2026, 02:57 PM UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

3. resolved Jun 22, 2026, 03:16 PM UTC

   We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Read the full incident report →

Started May 04, 2026, 11:31 PM UTC· resolved May 05, 2026, 01:24 AM UTC

1. investigating May 04, 2026, 11:31 PM UTC

   We’re currently investigating an issue where some customers’ digital wallet tap payments (including Apple Pay, Google Pay, and Samsung Pay) are being declined at Square card readers. Affected buyers may see errors such as “This card is not accepted” or “Insert or use another card” when they try to tap to pay. As a workaround, please ask customers to use a physical card to tap, insert, or swipe at the point of sale. We know how important it is to have payments running smoothly, and our engineering teams are actively working on a fix. We’ll provide updates here and appreciate your patience while we work to resolve this issue.

2. identified May 05, 2026, 12:23 AM UTC

   We’ve continued to investigate this issue and have narrowed the impact to Samsung Pay tap-to-pay transactions at Square card readers. At this time, we do not believe Apple Pay or Google Pay are affected. As a workaround, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available. Our engineering teams are actively working on a fix specific to Samsung Pay, and we will continue to post updates here. Thank you for your patience as we work to fully resolve this.

3. resolved May 05, 2026, 01:24 AM UTC

   Samsung has identified an issue impacting Samsung Pay tap to pay transactions, and plan to release a fix via an update to the Samsung Pay app. In the meantime, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available.

Read the full incident report →