- Detected by Pingoru
- Jul 24, 2026, 10:04 PM UTC
- Resolved
- Jul 24, 2026, 10:04 PM UTC
- Duration
- —
Affected: DashboardPoint of Sale
Timeline · 2 updates
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investigating Jul 24, 2026, 08:57 PM UTC
Status: Investigating We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue. Affected components Dashboard (Degraded performance) Point of Sale (Degraded performance)
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resolved Jul 24, 2026, 10:04 PM UTC
Status: Resolved The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience. Affected components Dashboard (Operational) Point of Sale (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 10:04 PM UTC
- Resolved
- Jul 24, 2026, 10:04 PM UTC
- Duration
- —
Affected: DashboardPoint of Sale
Timeline · 2 updates
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investigating Jul 24, 2026, 08:57 PM UTC
Status: Investigating We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue. Affected components Dashboard (Degraded performance) Point of Sale (Degraded performance)
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resolved Jul 24, 2026, 10:04 PM UTC
Status: Resolved The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience. Affected components Dashboard (Operational) Point of Sale (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 10:04 PM UTC
- Resolved
- Jul 24, 2026, 10:04 PM UTC
- Duration
- —
Affected: DashboardPoint of Sale
Timeline · 2 updates
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investigating Jul 24, 2026, 08:57 PM UTC
Status: Investigating We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue. Affected components Dashboard (Degraded performance) Point of Sale (Degraded performance)
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resolved Jul 24, 2026, 10:04 PM UTC
Status: Resolved The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience. Affected components Dashboard (Operational) Point of Sale (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 10:04 PM UTC
- Resolved
- Jul 24, 2026, 10:04 PM UTC
- Duration
- —
Affected: DashboardPoint of Sale
Timeline · 2 updates
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investigating Jul 24, 2026, 08:57 PM UTC
Status: Investigating We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue. Affected components Dashboard (Degraded performance) Point of Sale (Degraded performance)
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resolved Jul 24, 2026, 10:04 PM UTC
Status: Resolved The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience. Affected components Dashboard (Operational) Point of Sale (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 10:04 PM UTC
- Resolved
- Jul 24, 2026, 10:04 PM UTC
- Duration
- —
Affected: DashboardPoint of Sale
Timeline · 2 updates
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investigating Jul 24, 2026, 08:57 PM UTC
Status: Investigating We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue. Affected components Dashboard (Degraded performance) Point of Sale (Degraded performance)
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resolved Jul 24, 2026, 10:04 PM UTC
Status: Resolved The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience. Affected components Dashboard (Operational) Point of Sale (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 10:04 PM UTC
- Resolved
- Jul 24, 2026, 10:04 PM UTC
- Duration
- —
Affected: DashboardPoint of Sale
Timeline · 2 updates
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investigating Jul 24, 2026, 08:57 PM UTC
Status: Investigating We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue. Affected components Dashboard (Degraded performance) Point of Sale (Degraded performance)
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resolved Jul 24, 2026, 10:04 PM UTC
Status: Resolved The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience. Affected components Point of Sale (Operational) Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 10:04 PM UTC
- Resolved
- Jul 24, 2026, 10:04 PM UTC
- Duration
- —
Affected: DashboardPoint of Sale
Timeline · 2 updates
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investigating Jul 24, 2026, 08:57 PM UTC
Status: Investigating We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue. Affected components Dashboard (Degraded performance) Point of Sale (Degraded performance)
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resolved Jul 24, 2026, 10:04 PM UTC
Status: Resolved The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience. Affected components Dashboard (Operational) Point of Sale (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 10:04 PM UTC
- Resolved
- Jul 24, 2026, 10:04 PM UTC
- Duration
- —
Affected: DashboardPoint of Sale
Timeline · 2 updates
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investigating Jul 24, 2026, 08:57 PM UTC
Status: Investigating We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue. Affected components Dashboard (Degraded performance) Point of Sale (Degraded performance)
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resolved Jul 24, 2026, 10:04 PM UTC
Status: Resolved The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience. Affected components Dashboard (Operational) Point of Sale (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 01:36 AM UTC
- Resolved
- Jul 24, 2026, 01:36 AM UTC
- Duration
- —
Affected: Payment Acceptance
Timeline · 2 updates
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investigating Jul 22, 2026, 04:57 PM UTC
Status: Investigating We are experiencing an issue with some payments. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. Affected components Payment Acceptance (Degraded performance)
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resolved Jul 24, 2026, 01:36 AM UTC
Status: Resolved We've resolved the previous issue where some sellers in Australia and the United Kingdom experienced declined transactions when buyers attempted to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). Thank you for your patience as we worked to resolve this issue. Affected components Payment Acceptance (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 01:36 AM UTC
- Resolved
- Jul 24, 2026, 01:36 AM UTC
- Duration
- —
Affected: Payment Acceptance
Timeline · 2 updates
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investigating Jul 22, 2026, 04:57 PM UTC
Status: Investigating We are experiencing an issue with some payments. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. Affected components Payment Acceptance (Degraded performance)
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resolved Jul 24, 2026, 01:36 AM UTC
Status: Resolved We've resolved the previous issue where some sellers in Australia and the United Kingdom experienced declined transactions when buyers attempted to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). Thank you for your patience as we worked to resolve this issue. Affected components Payment Acceptance (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 02:55 AM UTC
- Resolved
- Jul 16, 2026, 02:55 AM UTC
- Duration
- —
Affected: Payment Acceptance
Timeline · 3 updates
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investigating Jul 15, 2026, 11:43 PM UTC
Status: Investigating Square's payment processing partner is experiencing a disruption with payment processing. As a result, sellers may see some Visa and Mastercard transactions declined at point of sale. Your ability to accept payments is our top priority and our Engineering team is working with our payments partner to resolve this issue. We appreciate your patience. Affected components Payment Acceptance (Degraded performance)
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identified Jul 16, 2026, 01:06 AM UTC
Status: Identified We're continuing to work with our payment processing partner to resolve a disruption with payment processing. Sellers may see some Visa, Mastercard and debit card transactions declined at point of sale. If possible, we recommend customers use a different payment method such as JBC, American Express and e-money. Your ability to accept payments is our top priority and our Engineering team is working with our payments partner to resolve this issue. We appreciate your patience. Affected components Payment Acceptance (Degraded performance)
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resolved Jul 16, 2026, 02:55 AM UTC
Status: Resolved Payment acceptance has been restored to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work with our payment parters to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. Affected components Payment Acceptance (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 02:43 AM UTC
- Resolved
- Jul 14, 2026, 02:43 AM UTC
- Duration
- —
Affected: Phone Support
Timeline · 2 updates
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identified Jul 07, 2026, 01:30 AM UTC
Status: Identified We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support. Create Square account: https://squareup.com/jp/ja/townsquare/create-account Compare Square Hardware: https://squareup.com/jp/ja/hardware/compare Onboarding FAQ Square: https://squareup.com/help/jp/ja/article/5682-account-on-boarding-assessment-faqs Affected components Phone Support (Degraded performance)
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resolved Jul 14, 2026, 02:43 AM UTC
Status: Resolved Thank you for your patience and understanding while we experienced higher than normal call volumes. Affected components Phone Support (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2026, 01:22 AM UTC
- Resolved
- Jun 29, 2026, 01:22 AM UTC
- Duration
- —
Affected: Square Online
Timeline · 3 updates
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identified Jun 28, 2026, 11:46 PM UTC
Status: Identified We are aware of an ongoing DoorDash outage impacting the DoorDash integration for Square sellers. New DoorDash orders and menu syncing are temporarily unavailable. This disruption originates from DoorDash's systems and does not affect your Square POS or other ordering channels. For additional information and updates, please visit DoorDash's status page at doordashstatus.com: http://doordashstatus.com. Our Engineering team is monitoring the situation and will automatically restore full functionality once DoorDash's systems recover. We appreciate your patience during this disruption. Affected components Square Online (Degraded performance)
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monitoring Jun 29, 2026, 12:31 AM UTC
Status: Monitoring DoorDash has implemented a fix for their previous disruption and is monitoring the results. We are beginning to see the integration return to full functionality for Square sellers. Thank you for your understanding as DoorDash worked through this issue. Affected components Square Online (Degraded performance)
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resolved Jun 29, 2026, 01:22 AM UTC
Status: Resolved The DoorDash disruption impacting the DoorDash integration for Square has been resolved. We appreciate your patience throughout this resolution process. Affected components Square Online (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2026, 01:22 AM UTC
- Resolved
- Jun 29, 2026, 01:22 AM UTC
- Duration
- —
Affected: Square Online
Timeline · 3 updates
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identified Jun 28, 2026, 11:46 PM UTC
Status: Identified We are aware of an ongoing DoorDash outage impacting the DoorDash integration for Square sellers. New DoorDash orders and menu syncing are temporarily unavailable. This disruption originates from DoorDash's systems and does not affect your Square POS or other ordering channels. For additional information and updates, please visit DoorDash's status page at doordashstatus.com: http://doordashstatus.com. Our Engineering team is monitoring the situation and will automatically restore full functionality once DoorDash's systems recover. We appreciate your patience during this disruption. Affected components Square Online (Degraded performance)
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monitoring Jun 29, 2026, 12:31 AM UTC
Status: Monitoring DoorDash has implemented a fix for their previous disruption and is monitoring the results. We are beginning to see the integration return to full functionality for Square sellers. Thank you for your understanding as DoorDash worked through this issue. Affected components Square Online (Degraded performance)
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resolved Jun 29, 2026, 01:22 AM UTC
Status: Resolved The DoorDash disruption impacting the DoorDash integration for Square has been resolved. We appreciate your patience throughout this resolution process. Affected components Square Online (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2026, 01:22 AM UTC
- Resolved
- Jun 29, 2026, 01:22 AM UTC
- Duration
- —
Affected: Square Online
Timeline · 3 updates
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identified Jun 28, 2026, 11:46 PM UTC
Status: Identified We are aware of an ongoing DoorDash outage impacting the DoorDash integration for Square sellers. New DoorDash orders and menu syncing are temporarily unavailable. This disruption originates from DoorDash's systems and does not affect your Square POS or other ordering channels. For additional information and updates, please visit DoorDash's status page at doordashstatus.com: http://doordashstatus.com. Our Engineering team is monitoring the situation and will automatically restore full functionality once DoorDash's systems recover. We appreciate your patience during this disruption. Affected components Square Online (Degraded performance)
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monitoring Jun 29, 2026, 12:31 AM UTC
Status: Monitoring DoorDash has implemented a fix for their previous disruption and is monitoring the results. We are beginning to see the integration return to full functionality for Square sellers. Thank you for your understanding as DoorDash worked through this issue. Affected components Square Online (Degraded performance)
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resolved Jun 29, 2026, 01:22 AM UTC
Status: Resolved The DoorDash disruption impacting the DoorDash integration for Square has been resolved. We appreciate your patience throughout this resolution process. Affected components Square Online (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 03:16 PM UTC
- Resolved
- Jun 22, 2026, 03:16 PM UTC
- Duration
- —
Affected: Payment AcceptanceSquare Login
Timeline · 3 updates
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investigating Jun 22, 2026, 02:47 PM UTC
Status: Investigating We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue. Affected components Payment Acceptance (Degraded performance) Square Login (Degraded performance)
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investigating Jun 22, 2026, 02:57 PM UTC
Status: Investigating We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue. Affected components Payment Acceptance (Degraded performance) Square Login (Degraded performance)
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resolved Jun 22, 2026, 03:16 PM UTC
Status: Resolved We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue. Affected components Payment Acceptance (Operational) Square Login (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 03:16 PM UTC
- Resolved
- Jun 22, 2026, 03:16 PM UTC
- Duration
- —
Affected: Payment AcceptanceSquare Login
Timeline · 3 updates
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investigating Jun 22, 2026, 02:47 PM UTC
Status: Investigating We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue. Affected components Payment Acceptance (Degraded performance) Square Login (Degraded performance)
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investigating Jun 22, 2026, 02:57 PM UTC
Status: Investigating We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue. Affected components Payment Acceptance (Degraded performance) Square Login (Degraded performance)
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resolved Jun 22, 2026, 03:16 PM UTC
Status: Resolved We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue. Affected components Payment Acceptance (Operational) Square Login (Operational)
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 01:24 AM UTC
- Resolved
- May 05, 2026, 01:24 AM UTC
- Duration
- —
Affected: Payment Acceptance
Timeline · 3 updates
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investigating May 04, 2026, 11:31 PM UTC
Status: Investigating We’re currently investigating an issue where some customers’ digital wallet tap payments (including Apple Pay, Google Pay, and Samsung Pay) are being declined at Square card readers. Affected buyers may see errors such as “This card is not accepted” or “Insert or use another card” when they try to tap to pay. As a workaround, please ask customers to use a physical card to tap, insert, or swipe at the point of sale. We know how important it is to have payments running smoothly, and our engineering teams are actively working on a fix. We’ll provide updates here and appreciate your patience while we work to resolve this issue. Affected components Payment Acceptance (Degraded performance)
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identified May 05, 2026, 12:23 AM UTC
Status: Identified We’ve continued to investigate this issue and have narrowed the impact to Samsung Pay tap-to-pay transactions at Square card readers. At this time, we do not believe Apple Pay or Google Pay are affected. As a workaround, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available. Our engineering teams are actively working on a fix specific to Samsung Pay, and we will continue to post updates here. Thank you for your patience as we work to fully resolve this. Affected components Payment Acceptance (Degraded performance)
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resolved May 05, 2026, 01:24 AM UTC
Status: Resolved Samsung has identified an issue impacting Samsung Pay tap to pay transactions, and plan to release a fix via an update to the Samsung Pay app. In the meantime, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available. Affected components Payment Acceptance (Operational)
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 01:24 AM UTC
- Resolved
- May 05, 2026, 01:24 AM UTC
- Duration
- —
Affected: Payment Acceptance
Timeline · 3 updates
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investigating May 04, 2026, 11:31 PM UTC
Status: Investigating We’re currently investigating an issue where some customers’ digital wallet tap payments (including Apple Pay, Google Pay, and Samsung Pay) are being declined at Square card readers. Affected buyers may see errors such as “This card is not accepted” or “Insert or use another card” when they try to tap to pay. As a workaround, please ask customers to use a physical card to tap, insert, or swipe at the point of sale. We know how important it is to have payments running smoothly, and our engineering teams are actively working on a fix. We’ll provide updates here and appreciate your patience while we work to resolve this issue. Affected components Payment Acceptance (Degraded performance)
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identified May 05, 2026, 12:23 AM UTC
Status: Identified We’ve continued to investigate this issue and have narrowed the impact to Samsung Pay tap-to-pay transactions at Square card readers. At this time, we do not believe Apple Pay or Google Pay are affected. As a workaround, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available. Our engineering teams are actively working on a fix specific to Samsung Pay, and we will continue to post updates here. Thank you for your patience as we work to fully resolve this. Affected components Payment Acceptance (Degraded performance)
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resolved May 05, 2026, 01:24 AM UTC
Status: Resolved Samsung has identified an issue impacting Samsung Pay tap to pay transactions, and plan to release a fix via an update to the Samsung Pay app. In the meantime, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available. Affected components Payment Acceptance (Operational)
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 04:36 PM UTC
- Resolved
- May 01, 2026, 04:36 PM UTC
- Duration
- —
Affected: Transfers
Timeline · 2 updates
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identified Apr 30, 2026, 10:53 PM UTC
Status: Identified Due to a third-party disruption with one of our banking partners, we are experiencing an increase in failures for some Instant Transfers to debit cards. While recovery has begun, Sellers experiencing issues with Instant Transfers can try linking a VISA debit card from a different banking institution and retry the transfer. We will continue to provide updates from our partner as we receive them. Thank you for your patience. Affected components Transfers (Partial outage)
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resolved May 01, 2026, 04:36 PM UTC
Status: Resolved The disruption that impacted the ability to initiate Instant Transfers to debit cards is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing with our banking partners how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue. Affected components Transfers (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 09:54 PM UTC
- Resolved
- Apr 20, 2026, 11:18 PM UTC
- Duration
- 1h 24m
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 01:48 PM UTC
- Resolved
- Apr 01, 2026, 01:48 PM UTC
- Duration
- —
Timeline · 2 updates
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investigating Apr 01, 2026, 12:20 PM UTC
Status: Investigating We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue. Affected components Point of Sale (Degraded performance)
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resolved Apr 01, 2026, 01:48 PM UTC
Status: Resolved From 7:45pm to 10:45pm JST, we experienced a disruption that impacted PayPay payment acceptance due to the issue at our partner company. We understand how important it is for all of our services to be running for your business and our partner company is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 12:20 PM UTC
- Resolved
- Apr 01, 2026, 01:48 PM UTC
- Duration
- 1h 27m
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 10:36 AM UTC
- Resolved
- Mar 19, 2026, 10:53 AM UTC
- Duration
- 16m
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 05:36 PM UTC
- Resolved
- Mar 09, 2026, 10:38 PM UTC
- Duration
- 5h 1m
Read the full incident report →
