Square incident

[Japan 🇯🇵] Phone Support: Higher Than Expected Wait Times

Major Ongoing View vendor source →

Square is currently experiencing a major incident affecting Phone Support, which began 7h ago. The vendor's full update timeline is below.

Started
Jul 07, 2026, 01:30 AM UTC
Resolved
Ongoing
Duration
● 6h 45m
Detected by Pingoru
Jul 07, 2026, 01:30 AM UTC

Affected components

Phone Support

Update timeline

  1. identified Jul 07, 2026, 01:30 AM UTC

    Status: Identified We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support. Create Square account: https://squareup.com/jp/ja/townsquare/create-account Compare Square Hardware: https://squareup.com/jp/ja/hardware/compare Onboarding FAQ Square: https://squareup.com/help/jp/ja/article/5682-account-on-boarding-assessment-faqs Affected components Phone Support (Degraded performance)