Square experienced a minor incident on August 11, 2026 affecting Payment Acceptance and Point of Sale and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 08:54 PM UTC
Status: Investigating We are experiencing a disruption with Point of Sale and Payment Acceptance. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue. Affected components Payment Acceptance (Degraded performance) Point of Sale (Degraded performance) Square Hardware (Degraded performance)
- monitoring Aug 10, 2026, 09:28 PM UTC
Status: Monitoring We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue. Affected components Square Hardware (Degraded performance) Payment Acceptance (Degraded performance) Point of Sale (Degraded performance)
- resolved Aug 11, 2026, 01:51 AM UTC
Status: Resolved The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via https://app.squareup.com/help/en/contact . Affected components Payment Acceptance (Operational) Point of Sale (Operational) Square Hardware (Operational)