SproutVideo Outage History

SproutVideo is up right now

SproutVideo had 9 outages in the last 2 years totaling 2h 4m of downtime — averaging 0.4 incidents per month.

There were 9 SproutVideo outages since October 20, 2025 totaling 2h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sproutvideo.com

Minor September 24, 2026

Email delivery delayed

Detected by Pingoru
Sep 24, 2026, 09:48 PM UTC
Resolved
Sep 24, 2026, 11:15 PM UTC
Duration
1h 27m
Affected: Web Application
Timeline · 2 updates
  1. investigating Sep 24, 2026, 09:48 PM UTC

    We're investigating an issue with our email delivery provider that is delaying emails sent from SproutVideo. This includes password reset emails, team member invitations, video-ready notifications, and receipts. Video uploads, playback, and the rest of the platform are not affected. We're working with our provider to restore delivery and will post an update here as soon as we have one.

  2. resolved Sep 24, 2026, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2026

Email delivery delayed

Detected by Pingoru
Sep 24, 2026, 09:48 PM UTC
Resolved
Sep 24, 2026, 09:48 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 24, 2026, 09:48 PM UTC

    Type: Incident Duration: 1 hour and 27 minutes Affected Components: Web Application Sep 24, 21:48:31 GMT+0 - Investigating - We're investigating an issue with our email delivery provider that is delaying emails sent from SproutVideo. This includes password reset emails, team member invitations, video-ready notifications, and receipts. Video uploads, playback, and the rest of the platform are not affected. We're working with our provider to restore delivery and will post an update here as soon as we have one. Sep 24, 23:15:31 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Major July 20, 2026

Video Encoding outage

Detected by Pingoru
Jul 20, 2026, 02:06 PM UTC
Resolved
Jul 20, 2026, 02:07 PM UTC
Duration
1m
Affected: Video Encoding
Timeline · 2 updates
  1. investigating Jul 20, 2026, 02:06 PM UTC

    Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service.

  2. resolved Jul 20, 2026, 02:07 PM UTC

    Video Encoding is now operational! This update was created by an automated monitoring service.

Read the full incident report →

Major July 1, 2026

Video playback issues

Detected by Pingoru
Jul 01, 2026, 08:53 PM UTC
Resolved
Jul 01, 2026, 09:30 PM UTC
Duration
36m
Affected: Video Playback
Timeline · 4 updates
  1. investigating Jul 01, 2026, 08:53 PM UTC

    We are currently investigating issues with video playback.

  2. identified Jul 01, 2026, 09:04 PM UTC

    We have identified the root cause of the issue and are continuing to work on a fix for this incident.

  3. monitoring Jul 01, 2026, 09:10 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 01, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2026

Emergency Database Maintence

Detected by Pingoru
May 27, 2026, 06:00 PM UTC
Resolved
May 27, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 27, 2026, 06:00 PM UTC

    Type: Maintenance Duration: 5 minutes Affected Components: Video Websites, Analytics, Web Application, Video Encoding, API May 27, 18:00:00 GMT+0 - Identified - We'll be performing an emergency maintenance of our primary database shortly. During this window, SproutVideo will be temporarily unavailable, and visitors will see a maintenance page in its place. Video playback of embedded videos will be unaffected during this time. We apologize for the short notice and any disruption this causes. We'll update this post as soon as everything is back to normal. May 27, 18:00:01 GMT+0 - Identified - Maintenance is now in progress May 27, 18:05:00 GMT+0 - Completed - Maintenance has completed successfully

Read the full incident report →

Major April 4, 2026

Web Application outage

Detected by Pingoru
Apr 04, 2026, 07:14 AM UTC
Resolved
Apr 04, 2026, 07:14 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 04, 2026, 07:14 AM UTC

    Type: Incident Duration: 1 minute Affected Components: Web Application Apr 4, 07:14:24 GMT+0 - Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 4, 07:15:21 GMT+0 - Resolved - Web Application is now operational! This update was created by an automated monitoring service.

Read the full incident report →

Major December 25, 2025

Video Playback outage

Detected by Pingoru
Dec 25, 2025, 04:46 PM UTC
Resolved
Dec 25, 2025, 04:46 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 25, 2025, 04:46 PM UTC

    Type: Incident Duration: 4 minutes Affected Components: Video Playback Dec 25, 16:46:59 GMT+0 - Investigating - Video Playback cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 25, 16:50:53 GMT+0 - Resolved - Video Playback is now operational! This update was created by an automated monitoring service.

Read the full incident report →

Major November 8, 2025

API outage

Detected by Pingoru
Nov 08, 2025, 07:50 AM UTC
Resolved
Nov 08, 2025, 07:50 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 08, 2025, 07:50 AM UTC

    Type: Incident Duration: 1 minute Affected Components: API Nov 8, 07:50:02 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 8, 07:51:04 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service.

Read the full incident report →