SproutVideo experienced a minor incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 09:06 AM UTC
Type: Incident Duration: 11 hours and 52 minutes Affected Components: Video Websites, API File Access, Analytics, Video Encoding, Web Application, API, Video Playback Oct 20, 09:06:53 GMT+0 - Investigating - We are experiencing issues with encoding and loading the Sproutvideo Platform due to an ongoing incident with our Cloud Provider. We will update as soon as possible. Oct 20, 10:05:40 GMT+0 - Monitoring - The underlying issue with our Cloud Provider is still ongoing, however our delayed processes are continuing to recover. Please stand by while we continue working towards full resolution. Oct 20, 09:30:14 GMT+0 - Identified - We are starting to see signs of recovery. There may be continued delays with specific processes, such as Automated Transcription and Video Encoding. We are continuing to work on a fix for this incident. Oct 20, 10:54:24 GMT+0 - Monitoring - Our service is operational and recovery continues. We will continue to monitor while our Cloud Provider continues to work towards full resolution. Oct 20, 13:10:21 GMT+0 - Monitoring - Our Cloud Provider is still experiencing major issues, which is impacting our service. We apologize for the degraded service at this time. We are continuing to monitor the situation closely. Oct 20, 20:58:36 GMT+0 - Resolved - This incident has been resolved.