SproutVideo Outage History

SproutVideo is up right now

SproutVideo had 8 outages in the last 2 years totaling 15h 29m of downtime — averaging 0.3 incidents per month.

There were 8 SproutVideo outages since April 26, 2025 totaling 15h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sproutvideo.com

Minor September 24, 2026

Email delivery delayed

Detected by Pingoru
Sep 24, 2026, 09:48 PM UTC
Resolved
Sep 24, 2026, 11:15 PM UTC
Duration
1h 27m
Affected: Web Application
Timeline · 2 updates
  1. investigating Sep 24, 2026, 09:48 PM UTC

    We're investigating an issue with our email delivery provider that is delaying emails sent from SproutVideo. This includes password reset emails, team member invitations, video-ready notifications, and receipts. Video uploads, playback, and the rest of the platform are not affected. We're working with our provider to restore delivery and will post an update here as soon as we have one.

  2. resolved Sep 24, 2026, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2026

Email delivery delayed

Detected by Pingoru
Sep 24, 2026, 09:48 PM UTC
Resolved
Sep 24, 2026, 11:15 PM UTC
Duration
1h 27m
Timeline · 2 updates
  1. investigating Sep 24, 2026, 09:48 PM UTC

    We're investigating an issue with our email delivery provider that is delaying emails sent from SproutVideo. This includes password reset emails, team member invitations, video-ready notifications, and receipts. Video uploads, playback, and the rest of the platform are not affected. We're working with our provider to restore delivery and will post an update here as soon as we have one..

  2. resolved Sep 24, 2026, 11:15 PM UTC

    This incident has been resolved..

Read the full incident report →

Major July 20, 2026

Video Encoding outage

Detected by Pingoru
Jul 20, 2026, 02:06 PM UTC
Resolved
Jul 20, 2026, 02:07 PM UTC
Duration
1m
Affected: Video Encoding
Timeline · 2 updates
  1. investigating Jul 20, 2026, 02:06 PM UTC

    Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service.

  2. resolved Jul 20, 2026, 02:07 PM UTC

    Video Encoding is now operational! This update was created by an automated monitoring service.

Read the full incident report →

Major July 1, 2026

Video playback issues

Detected by Pingoru
Jul 01, 2026, 08:53 PM UTC
Resolved
Jul 01, 2026, 09:30 PM UTC
Duration
36m
Affected: Video Playback
Timeline · 4 updates
  1. investigating Jul 01, 2026, 08:53 PM UTC

    We are currently investigating issues with video playback.

  2. identified Jul 01, 2026, 09:04 PM UTC

    We have identified the root cause of the issue and are continuing to work on a fix for this incident.

  3. monitoring Jul 01, 2026, 09:10 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 01, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 4, 2026

Web Application outage

Detected by Pingoru
Apr 04, 2026, 07:14 AM UTC
Resolved
Apr 04, 2026, 07:15 AM UTC
Duration
57s
Timeline · 2 updates
  1. investigating Apr 04, 2026, 07:14 AM UTC

    Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

  2. resolved Apr 04, 2026, 07:15 AM UTC

    Web Application is now operational! This update was created by an automated monitoring service..

Read the full incident report →

Major December 25, 2025

Video Playback outage

Detected by Pingoru
Dec 25, 2025, 04:46 PM UTC
Resolved
Dec 25, 2025, 04:50 PM UTC
Duration
3m
Timeline · 2 updates
  1. investigating Dec 25, 2025, 04:46 PM UTC

    Video Playback cannot be accessed at the moment. This incident was created by an automated monitoring service..

  2. resolved Dec 25, 2025, 04:50 PM UTC

    Video Playback is now operational! This update was created by an automated monitoring service..

Read the full incident report →

Major November 8, 2025

API outage

Detected by Pingoru
Nov 08, 2025, 07:50 AM UTC
Resolved
Nov 08, 2025, 07:51 AM UTC
Duration
1m
Timeline · 2 updates
  1. investigating Nov 08, 2025, 07:50 AM UTC

    API cannot be accessed at the moment. This incident was created by an automated monitoring service..

  2. resolved Nov 08, 2025, 07:51 AM UTC

    API is now operational! This update was created by an automated monitoring service..

Read the full incident report →

Minor October 20, 2025

Degraded performance with platform

Detected by Pingoru
Oct 20, 2025, 09:06 AM UTC
Resolved
Oct 20, 2025, 08:58 PM UTC
Duration
11h 51m
Timeline · 6 updates
  1. investigating Oct 20, 2025, 09:06 AM UTC

    We are experiencing issues with encoding and loading the Sproutvideo Platform due to an ongoing incident with our Cloud Provider. We will update as soon as possible..

  2. identified Oct 20, 2025, 09:30 AM UTC

    We are starting to see signs of recovery. There may be continued delays with specific processes, such as Automated Transcription and Video Encoding. We are continuing to work on a fix for this incident..

  3. monitoring Oct 20, 2025, 10:05 AM UTC

    The underlying issue with our Cloud Provider is still ongoing, however our delayed processes are continuing to recover. Please stand by while we continue working towards full resolution..

  4. monitoring Oct 20, 2025, 10:54 AM UTC

    Our service is operational and recovery continues. We will continue to monitor while our Cloud Provider continues to work towards full resolution..

  5. monitoring Oct 20, 2025, 01:10 PM UTC

    Our Cloud Provider is still experiencing major issues, which is impacting our service. We apologize for the degraded service at this time. We are continuing to monitor the situation closely..

  6. resolved Oct 20, 2025, 08:58 PM UTC

    This incident has been resolved..

Read the full incident report →