SproutVideo incident

Video playback issues

Major Resolved

SproutVideo experienced a major incident on July 1, 2026 affecting Video Playback, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 08:53 PM UTC
Resolved
Jul 01, 2026, 09:30 PM UTC
Duration
36m
Detected by Pingoru
Jul 01, 2026, 08:53 PM UTC

Affected components

Video Playback

Update timeline

  1. investigating Jul 01, 2026, 08:53 PM UTC

    We are currently investigating issues with video playback.

  2. identified Jul 01, 2026, 09:04 PM UTC

    We have identified the root cause of the issue and are continuing to work on a fix for this incident.

  3. monitoring Jul 01, 2026, 09:10 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 01, 2026, 09:30 PM UTC

    This incident has been resolved.