- Detected by Pingoru
- Jun 12, 2025, 08:05 PM UTC
- Resolved
- Jun 13, 2025, 12:27 AM UTC
- Duration
- 4h 22m
Affected: Sprout Social Web Application
Timeline · 3 updates
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investigating Jun 12, 2025, 08:05 PM UTC
Google is currently experiencing difficulties that affect some functionality in Sprout. As a result of these issues, you may experience: - Issues replying to Google My Business and YouTube messages in Sprout's Smart Inbox - A high failure rate for Google My Business posts and YouTube video posts We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
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monitoring Jun 12, 2025, 09:37 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 13, 2025, 12:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 28, 2025, 11:38 AM UTC
- Resolved
- May 28, 2025, 06:28 PM UTC
- Duration
- 6h 50m
Affected: Sprout Social Web Application
Timeline · 3 updates
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investigating May 28, 2025, 11:38 AM UTC
Sprout is currently experiencing issues with a high rate of post failures affecting Meta services since approximately 04:30AM CST on May 28 and our engineers are investigating the root cause of the problem. As a result you may experience issues with Instagram image and video posts, Facebook Reels and Threads posts. Please subscribe to receive additional updates. We apologize for the inconvenience.
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monitoring May 28, 2025, 05:54 PM UTC
Meta's services appear to be operational and we are monitoring the results.
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resolved May 28, 2025, 06:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 09, 2025, 06:43 PM UTC
- Resolved
- May 09, 2025, 09:33 PM UTC
- Duration
- 2h 50m
Affected: Sprout Social Web Application
Timeline · 3 updates
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investigating May 09, 2025, 06:43 PM UTC
Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Reporting, and Listening features. As a result of these issues, you may experience: - Issues creating or editing Listening topics that include X as a source. - Issues loading X conversations in the Smart Inbox. - X data missing in Reports. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
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monitoring May 09, 2025, 07:59 PM UTC
X's service is operational and we are monitoring the results.
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resolved May 09, 2025, 09:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2025, 06:58 PM UTC
- Resolved
- Apr 28, 2025, 08:34 PM UTC
- Duration
- 1h 35m
Affected: Sprout Social Web Application
Timeline · 2 updates
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investigating Apr 28, 2025, 06:58 PM UTC
Sprout is currently experiencing issues with the Shopify integration, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
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resolved Apr 28, 2025, 08:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2025, 06:57 PM UTC
- Resolved
- May 05, 2025, 02:46 PM UTC
- Duration
- 6d 19h
Affected: Sprout Social Web Application
Timeline · 2 updates
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identified Apr 28, 2025, 06:57 PM UTC
On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases. Please subscribe to receive additional updates. We apologize for the inconvenience.
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resolved May 05, 2025, 02:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2025, 03:50 PM UTC
- Resolved
- Mar 26, 2025, 07:10 PM UTC
- Duration
- 3h 19m
Affected: Sprout Social Web Application
Timeline · 3 updates
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investigating Mar 26, 2025, 03:50 PM UTC
Sprout is temporarily unavailable, and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to receive status updates.
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monitoring Mar 26, 2025, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 26, 2025, 07:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2025, 02:26 PM UTC
- Resolved
- Mar 11, 2025, 03:47 PM UTC
- Duration
- 1d 1h
Affected: Sprout Social Web Application
Timeline · 3 updates
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investigating Mar 10, 2025, 02:26 PM UTC
Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Publishing, Reporting, and Listening features. These issues began at 5 AM CT on March 10. As a result, you may experience: - Missing Twitter/X messages in the Smart Inbox - Issues replying to Twitter/X messages in the Smart Inbox - Failed posts for Twitter/X - Twitter/X data not loading in Reports - Missing Twitter/X messages and data not loading in Listening We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
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monitoring Mar 11, 2025, 08:35 AM UTC
Twitter/X's service is operational and we are monitoring the results.
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resolved Mar 11, 2025, 03:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2025, 09:32 PM UTC
- Resolved
- Feb 19, 2025, 10:40 PM UTC
- Duration
- 1h 7m
Affected: Sprout Social Web Application
Timeline · 2 updates
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investigating Feb 19, 2025, 09:32 PM UTC
Sprout is currently experiencing issues regarding connecting new Facebook and Instagram profiles, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
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resolved Feb 19, 2025, 10:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2025, 03:53 PM UTC
- Resolved
- Feb 20, 2025, 02:59 PM UTC
- Duration
- 2d 23h
Affected: Sprout Social Web Application
Timeline · 2 updates
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identified Feb 17, 2025, 03:53 PM UTC
Trustpilot is currently undergoing scheduled maintenance, affecting Sprout’s Reviews, Reporting and Profile Connection features. This maintenance began on February 17, 2025, at 2:00 AM CST and is expected to conclude on February 18, 2025, at 6:20 AM CST. During this time, you may experience: - Delays in Trustpilot Reviews appearing in Sprout - Issues with data loading for Trustpilot - Errors when reauthorizing Trustpilot profiles in Sprout We are actively monitoring the situation and apologize for any inconvenience. Subscribe to receive status updates.
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resolved Feb 20, 2025, 02:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 19, 2025, 06:57 PM UTC
- Resolved
- Jan 19, 2025, 10:25 PM UTC
- Duration
- 3h 28m
Affected: Sprout Social Web ApplicationSprout Social API
Timeline · 3 updates
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investigating Jan 19, 2025, 06:57 PM UTC
We are experiencing some issues publishing and performing message actions via the API for accounts based in the U.S. related to the TikTok ban. We have escalated these issues to TikTok and are actively monitoring the situation. TikTok has announced they are returning and that customers should expect only temporary service instability.
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investigating Jan 19, 2025, 07:07 PM UTC
We are continuing to investigate this issue.
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resolved Jan 19, 2025, 10:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2025, 10:07 PM UTC
- Resolved
- Jan 08, 2025, 09:12 PM UTC
- Duration
- 23h 5m
Affected: Sprout Social Web Application
Timeline · 2 updates
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investigating Jan 07, 2025, 10:07 PM UTC
Sprout is currently experiencing issues that affect multiple areas of the product, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
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resolved Jan 08, 2025, 09:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2025, 05:02 PM UTC
- Resolved
- Jan 07, 2025, 09:18 PM UTC
- Duration
- 4h 16m
Affected: Sprout Social Web Application
Timeline · 3 updates
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investigating Jan 07, 2025, 05:02 PM UTC
Sprout is currently experiencing performance issues and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Issues loading reports - Issues loading the Smart Inbox We apologize for any inconvenience. Please subscribe to receive status updates.
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monitoring Jan 07, 2025, 05:58 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 07, 2025, 09:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2024, 04:31 AM UTC
- Resolved
- Dec 17, 2024, 04:41 PM UTC
- Duration
- 12h 10m
Affected: Sprout Social Web Application
Timeline · 3 updates
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investigating Dec 17, 2024, 04:31 AM UTC
Instagram is currently experiencing difficulties that affect replies for direct messages and stories. These issues began on December 16 at approximately 6:30 PM CST. As a result of this issue, you may experience code-like text being sent out as an automated response. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
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monitoring Dec 17, 2024, 07:02 AM UTC
Instagram has implemented a fix and we are currently monitoring the results.
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resolved Dec 17, 2024, 04:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 12, 2024, 10:58 PM UTC
- Resolved
- Dec 13, 2024, 11:18 PM UTC
- Duration
- 1d
Affected: Sprout Social Web Application
Timeline · 3 updates
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investigating Dec 12, 2024, 10:58 PM UTC
LinkedIn is currently experiencing difficulties that affect connecting or reconnecting LinkedIn profiles to Sprout. Please subscribe to receive status updates.
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monitoring Dec 13, 2024, 06:01 PM UTC
LinkedIn has implemented a fix and we are currently monitoring the results.
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resolved Dec 13, 2024, 11:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2024, 10:36 PM UTC
- Resolved
- Dec 10, 2024, 10:41 PM UTC
- Duration
- 4m
Affected: Sprout Social Web Application
Timeline · 2 updates
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investigating Dec 10, 2024, 10:36 PM UTC
Sprout is currently experiencing issues with uploading media when composing a post, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
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resolved Dec 10, 2024, 10:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2024, 07:25 PM UTC
- Resolved
- Dec 19, 2024, 10:12 PM UTC
- Duration
- 78d 2h
Affected: Sprout Social Web Application
Timeline · 2 updates
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identified Oct 02, 2024, 07:25 PM UTC
Due to a Facebook issue, when replying to nested Facebook comments in Sprout, the reply appears in the Smart Inbox but not in the conversation view. Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.
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resolved Dec 19, 2024, 10:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2024, 09:52 AM UTC
- Resolved
- Sep 26, 2024, 12:45 PM UTC
- Duration
- 2h 53m
Affected: Sprout Social Web Application
Timeline · 2 updates
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investigating Sep 26, 2024, 09:52 AM UTC
Sprout is currently experiencing performance issues and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
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resolved Sep 26, 2024, 12:45 PM UTC
This incident has been resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2024, 06:07 PM UTC
- Resolved
- Oct 02, 2024, 07:20 PM UTC
- Duration
- 48d 1h
Affected: Sprout Social Web Application
Timeline · 2 updates
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identified Aug 15, 2024, 06:07 PM UTC
Beginning on August 15th, Facebook is experiencing difficulties that are affecting nested comments in Sprout. As a result of these issues, you may experience errors when replying to Facebook comments that are nested 2 to 3 levels deep. Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.
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resolved Oct 02, 2024, 07:20 PM UTC
This incident has been resolved.
Read the full incident report →
