Sprout Social Outage History
Sprout Social is up right nowPingoru has recorded 56 incidents for Sprout Social: 29 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 121 of 720 (17%) |
| May 2026 | 5 | 369 of 744 (50%) |
| June 2026 | 4 | 456 of 720 (63%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 2 | 10 of 744 (1%) |
| September 2026 | 3 | 84 of 720 (12%) |
| October 2026 | 2 | 86 of 591 (15%) |
Incidents, newest first
Notice December 5, 2025 Cloudfare issues - degraded performance 16m
Started Dec 05, 2025, 09:17 AM UTC· resolved Dec 05, 2025, 09:33 AM UTC
- investigating Dec 05, 2025, 09:17 AM UTC
Cloudflare is currently experiencing issues that are affecting Sprout’s access for some customers. We are watching the situation closely and appreciate your patience. You can subscribe to receive updates on any changes.
- monitoring Dec 05, 2025, 09:28 AM UTC
The fix has been applied, and services should now be operating as expected. We will continue to monitor the situation to ensure everything remains stable.
- resolved Dec 05, 2025, 09:33 AM UTC
Cloudfare incident has been resolved, and all services have been restored and are now fully operational. Thank you for your patience and understanding.
Major November 18, 2025 Cloudflare Issue 3h 37m Sprout Social Web Application
Started Nov 18, 2025, 01:31 PM UTC· resolved Nov 18, 2025, 05:09 PM UTC
- investigating Nov 18, 2025, 01:31 PM UTC
Cloudflare is currently experiencing issues that are affecting Sprout’s access for some customers. These difficulties began around Nov 18, 2025 - 11:48 UTC We are watching the situation closely and appreciate your patience while this is happening. You can subscribe to receive updates on any changes.
- monitoring Nov 18, 2025, 03:08 PM UTC
The fix has been applied, and services should now be operating as expected. We will continue to monitor the situation to ensure everything remains stable.
- resolved Nov 18, 2025, 05:09 PM UTC
This incident has been resolved.
Minor November 4, 2025 Sprout Social Loading Issue 3h 14m Sprout Social Web Application
Started Nov 04, 2025, 06:54 PM UTC· resolved Nov 04, 2025, 10:08 PM UTC
- investigating Nov 04, 2025, 06:54 PM UTC
Sprout is currently experiencing a loading issue impacting multiple product areas. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
- monitoring Nov 04, 2025, 07:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 04, 2025, 10:08 PM UTC
This incident has been resolved.
Critical October 20, 2025 Sprout Social Outage 1d 5h Sprout Social Web Application, Sprout Social API
Started Oct 20, 2025, 07:53 AM UTC· resolved Oct 21, 2025, 01:23 PM UTC
- investigating Oct 20, 2025, 07:53 AM UTC
Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to receive status updates.
- identified Oct 20, 2025, 08:05 AM UTC
We have confirmed that the root cause is a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring Oct 20, 2025, 10:09 AM UTC
The wider service issue impacting Amazon Web Services (AWS) has been resolved, and their platform is back to operational. While our systems are recovering, some services may still be experiencing degraded performance. We are continuing to monitor the situation closely to ensure a full recovery and apologize for any lingering inconvenience.
- monitoring Oct 20, 2025, 02:36 PM UTC
We are continuing to monitor further issues.
- monitoring Oct 20, 2025, 03:42 PM UTC
We are monitoring issues related to an ongoing wider service issue impacting Amazon Web Services (AWS) that was previously marked as resolved. While our systems are recovering, some services may still be experiencing degraded performance. We apologize for any inconvenience.
- monitoring Oct 20, 2025, 03:42 PM UTC
Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring Oct 20, 2025, 03:48 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 03:48 PM UTC
Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring Oct 20, 2025, 07:17 PM UTC
We’re aware of an ongoing AWS outage in the us-east-1 region that continues to affect parts of Sprout. While service availability has improved significantly and many customers can now log in and use the app, some users may still experience intermittent errors or slow load times as AWS completes their recovery. Our teams are monitoring closely and working with AWS to ensure full restoration. We’ll share another update as soon as recovery is confirmed.
- monitoring Oct 20, 2025, 08:24 PM UTC
Customer experience has substantially improved, with core app functionality restored and stable. Platform and engineering teams continue close monitoring while engaging AWS for formal confirmation of full service recovery. A final communication will follow once restoration is officially validated.
- monitoring Oct 20, 2025, 09:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 21, 2025, 08:34 AM UTC
AWS services returned to normal operations, and core services are stable. We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 01:23 PM UTC
All services have been restored and are now fully operational. Thank you for your patience and understanding.
Minor August 22, 2025 Threads Connection Issue 20h 14m Sprout Social Web Application
Started Aug 22, 2025, 08:21 PM UTC· resolved Aug 23, 2025, 04:35 PM UTC
- investigating Aug 22, 2025, 08:21 PM UTC
Meta is currently experiencing difficulties that affect connecting new Threads profiles to Sprout. Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.
- resolved Aug 23, 2025, 04:35 PM UTC
The issue with connecting new Threads profiles to Sprout appears to be resolved.
Major July 14, 2025 Email Delivery Issues 33m Sprout Social Web Application
Started Jul 14, 2025, 11:02 PM UTC· resolved Jul 14, 2025, 11:35 PM UTC
- investigating Jul 14, 2025, 11:02 PM UTC
Sprout is currently experiencing issues sending emails, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
- resolved Jul 14, 2025, 11:35 PM UTC
This incident has been resolved.
Major July 11, 2025 Analytics & Reporting Issue 2d 21h Sprout Social Web Application
Started Jul 11, 2025, 05:37 PM UTC· resolved Jul 14, 2025, 03:35 PM UTC
- investigating Jul 11, 2025, 05:37 PM UTC
Sprout is currently experiencing issues with analytics and reporting, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
- monitoring Jul 11, 2025, 08:05 PM UTC
A fix has been implemented, and we are monitoring the results. The population of report metrics for 7/11/25 may be delayed.
- resolved Jul 14, 2025, 03:35 PM UTC
This incident has been resolved.
Minor July 10, 2025 Issue Replying to LinkedIn Direct Messages 17h 34m Sprout Social Web Application
Started Jul 10, 2025, 06:12 PM UTC· resolved Jul 11, 2025, 11:47 AM UTC
- investigating Jul 10, 2025, 06:12 PM UTC
We're currently seeing an increase in errors when attempting to reply to LinkedIn direct messages, and our engineers are investigating the root cause of the problem. These issues began on July 10 around 12 am CT. Please subscribe to receive additional updates. We apologize for the inconvenience.
- resolved Jul 11, 2025, 11:47 AM UTC
This incident has been resolved.
Critical July 1, 2025 Sprout Social Outage - July 1st 45m Sprout Social Web Application
Started Jul 01, 2025, 03:21 PM UTC· resolved Jul 01, 2025, 04:07 PM UTC
- investigating Jul 01, 2025, 03:21 PM UTC
Sprout is temporarily unavailable, and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring Jul 01, 2025, 03:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2025, 04:07 PM UTC
This incident has been resolved. The Sprout Social application was inaccessible from approximately 15:09 UTC to 15:24 UTC. We apologize again for any inconvenience.
Major June 24, 2025 New Media Attachments Producing Errors 26m Sprout Social Web Application
Started Jun 24, 2025, 01:36 PM UTC· resolved Jun 24, 2025, 02:03 PM UTC
- investigating Jun 24, 2025, 01:36 PM UTC
New media attachments on posts are currently failing. We are currently investigating this issue.
- resolved Jun 24, 2025, 02:03 PM UTC
This incident has been resolved.
Major June 16, 2025 Threads Delayed Reporting Issues 15d 5h Sprout Social Web Application, Sprout Social API
Started Jun 16, 2025, 04:10 PM UTC· resolved Jul 01, 2025, 09:41 PM UTC
- investigating Jun 16, 2025, 04:10 PM UTC
Threads is currently experiencing difficulties that affect Reporting features. These issues began on Saturday, June 14th at 8 p.m. CT. As a result of these issues, you may experience delayed reporting for Threads profile-level insights. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring Jun 17, 2025, 03:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2025, 09:41 PM UTC
This incident has been resolved.
Minor June 12, 2025 Google Services Outage 4h 22m Sprout Social Web Application
Started Jun 12, 2025, 08:05 PM UTC· resolved Jun 13, 2025, 12:27 AM UTC
- investigating Jun 12, 2025, 08:05 PM UTC
Google is currently experiencing difficulties that affect some functionality in Sprout. As a result of these issues, you may experience: - Issues replying to Google My Business and YouTube messages in Sprout's Smart Inbox - A high failure rate for Google My Business posts and YouTube video posts We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring Jun 12, 2025, 09:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 13, 2025, 12:27 AM UTC
This incident has been resolved.
Minor May 28, 2025 Meta Failed Posts Issue - May 28th 6h 50m Sprout Social Web Application
Started May 28, 2025, 11:38 AM UTC· resolved May 28, 2025, 06:28 PM UTC
- investigating May 28, 2025, 11:38 AM UTC
Sprout is currently experiencing issues with a high rate of post failures affecting Meta services since approximately 04:30AM CST on May 28 and our engineers are investigating the root cause of the problem. As a result you may experience issues with Instagram image and video posts, Facebook Reels and Threads posts. Please subscribe to receive additional updates. We apologize for the inconvenience.
- monitoring May 28, 2025, 05:54 PM UTC
Meta's services appear to be operational and we are monitoring the results.
- resolved May 28, 2025, 06:28 PM UTC
This incident has been resolved.
Major May 9, 2025 X/ Twitter Outage 2h 50m Sprout Social Web Application
Started May 09, 2025, 06:43 PM UTC· resolved May 09, 2025, 09:33 PM UTC
- investigating May 09, 2025, 06:43 PM UTC
Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Reporting, and Listening features. As a result of these issues, you may experience: - Issues creating or editing Listening topics that include X as a source. - Issues loading X conversations in the Smart Inbox. - X data missing in Reports. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring May 09, 2025, 07:59 PM UTC
X's service is operational and we are monitoring the results.
- resolved May 09, 2025, 09:33 PM UTC
This incident has been resolved.
Minor April 28, 2025 Shopify Issue 1h 35m Sprout Social Web Application
Started Apr 28, 2025, 06:58 PM UTC· resolved Apr 28, 2025, 08:34 PM UTC
- investigating Apr 28, 2025, 06:58 PM UTC
Sprout is currently experiencing issues with the Shopify integration, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
- resolved Apr 28, 2025, 08:34 PM UTC
This incident has been resolved.
Notice April 28, 2025 Issues Associating Follow-up Messages to Cases 6d 19h Sprout Social Web Application
Started Apr 28, 2025, 06:57 PM UTC· resolved May 05, 2025, 02:46 PM UTC
- identified Apr 28, 2025, 06:57 PM UTC
On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases. Please subscribe to receive additional updates. We apologize for the inconvenience.
- resolved May 05, 2025, 02:46 PM UTC
This incident has been resolved.
Critical March 26, 2025 Sprout Social Outage - March 26th 3h 19m Sprout Social Web Application
Started Mar 26, 2025, 03:50 PM UTC· resolved Mar 26, 2025, 07:10 PM UTC
- investigating Mar 26, 2025, 03:50 PM UTC
Sprout is temporarily unavailable, and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring Mar 26, 2025, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2025, 07:10 PM UTC
This incident has been resolved.
Critical March 10, 2025 Twitter/X Outage on March 10th 1d 1h Sprout Social Web Application
Started Mar 10, 2025, 02:26 PM UTC· resolved Mar 11, 2025, 03:47 PM UTC
- investigating Mar 10, 2025, 02:26 PM UTC
Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Publishing, Reporting, and Listening features. These issues began at 5 AM CT on March 10. As a result, you may experience: - Missing Twitter/X messages in the Smart Inbox - Issues replying to Twitter/X messages in the Smart Inbox - Failed posts for Twitter/X - Twitter/X data not loading in Reports - Missing Twitter/X messages and data not loading in Listening We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring Mar 11, 2025, 08:35 AM UTC
Twitter/X's service is operational and we are monitoring the results.
- resolved Mar 11, 2025, 03:47 PM UTC
This incident has been resolved.
Minor February 19, 2025 Facebook and Instagram Profile Connection Issue 1h 7m Sprout Social Web Application
Started Feb 19, 2025, 09:32 PM UTC· resolved Feb 19, 2025, 10:40 PM UTC
- investigating Feb 19, 2025, 09:32 PM UTC
Sprout is currently experiencing issues regarding connecting new Facebook and Instagram profiles, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
- resolved Feb 19, 2025, 10:40 PM UTC
This incident has been resolved.
Minor February 17, 2025 Trustpilot Issues Due to Scheduled Maintenance 2d 23h Sprout Social Web Application
Started Feb 17, 2025, 03:53 PM UTC· resolved Feb 20, 2025, 02:59 PM UTC
- identified Feb 17, 2025, 03:53 PM UTC
Trustpilot is currently undergoing scheduled maintenance, affecting Sprout’s Reviews, Reporting and Profile Connection features. This maintenance began on February 17, 2025, at 2:00 AM CST and is expected to conclude on February 18, 2025, at 6:20 AM CST. During this time, you may experience: - Delays in Trustpilot Reviews appearing in Sprout - Issues with data loading for Trustpilot - Errors when reauthorizing Trustpilot profiles in Sprout We are actively monitoring the situation and apologize for any inconvenience. Subscribe to receive status updates.
- resolved Feb 20, 2025, 02:59 PM UTC
This incident has been resolved.